Open Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the CustomerID 12 account to read tickets that should be available only to CustomerID 1 or CustomerID 2.
Metrics
Affected Vendors & Products
Advisories
| Source | ID | Title |
|---|---|---|
EUVD |
EUVD-2009-5011 | Open Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the CustomerID 12 account to read tickets that should be available only to CustomerID 1 or CustomerID 2. |
Fixes
Solution
No solution given by the vendor.
Workaround
No workaround given by the vendor.
References
History
No history.
Projects
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Status: PUBLISHED
Assigner: mitre
Published:
Updated: 2024-09-16T18:44:17.993Z
Reserved: 2011-03-18T00:00:00Z
Link: CVE-2009-5055
No data.
Status : Deferred
Published: 2011-03-18T16:55:01.517
Modified: 2025-04-11T00:51:21.963
Link: CVE-2009-5055
No data.
OpenCVE Enrichment
No data.
Weaknesses
EUVD