Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.
Metrics
Affected Vendors & Products
Advisories
Source | ID | Title |
---|---|---|
![]() |
DSA-2696-1 | otrs2 security update |
![]() |
EUVD-2013-3486 | Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism. |
Fixes
Solution
No solution given by the vendor.
Workaround
No workaround given by the vendor.
References
History
No history.

Status: PUBLISHED
Assigner: mitre
Published:
Updated: 2024-08-06T16:14:56.646Z
Reserved: 2013-05-16T00:00:00
Link: CVE-2013-3551

No data.

Status : Modified
Published: 2020-02-21T16:15:11.327
Modified: 2024-11-21T01:53:51.913
Link: CVE-2013-3551

No data.

No data.