In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
Metrics
Affected Vendors & Products
Advisories
Source | ID | Title |
---|---|---|
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DLA-1212-1 | otrs2 security update |
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DSA-4066-1 | otrs2 security update |
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EUVD-2017-8028 | In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets. |
Fixes
Solution
No solution given by the vendor.
Workaround
No workaround given by the vendor.
References
History
No history.

Status: PUBLISHED
Assigner: mitre
Published:
Updated: 2024-08-05T20:35:21.223Z
Reserved: 2017-11-16T00:00:00
Link: CVE-2017-16854

No data.

Status : Deferred
Published: 2017-12-08T17:29:00.193
Modified: 2025-04-20T01:37:25.860
Link: CVE-2017-16854

No data.

No data.