In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
Advisories
Source ID Title
Debian DLA Debian DLA DLA-1212-1 otrs2 security update
Debian DSA Debian DSA DSA-4066-1 otrs2 security update
EUVD EUVD EUVD-2017-8028 In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
Fixes

Solution

No solution given by the vendor.


Workaround

No workaround given by the vendor.

History

No history.

cve-icon MITRE

Status: PUBLISHED

Assigner: mitre

Published:

Updated: 2024-08-05T20:35:21.223Z

Reserved: 2017-11-16T00:00:00

Link: CVE-2017-16854

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Deferred

Published: 2017-12-08T17:29:00.193

Modified: 2025-04-20T01:37:25.860

Link: CVE-2017-16854

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.