{"containers": {"cna": {"affected": [{"product": "n/a", "vendor": "n/a", "versions": [{"status": "affected", "version": "n/a"}]}], "datePublic": "2017-12-08T00:00:00.000Z", "descriptions": [{"lang": "en", "value": "In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets."}], "problemTypes": [{"descriptions": [{"description": "n/a", "lang": "en", "type": "text"}]}], "providerMetadata": {"dateUpdated": "2018-02-02T10:57:01.000Z", "orgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca", "shortName": "mitre"}, "references": [{"name": "[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update", "tags": ["mailing-list", "x_refsource_MLIST"], "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"}, {"name": "DSA-4066", "tags": ["vendor-advisory", "x_refsource_DEBIAN"], "url": "https://www.debian.org/security/2017/dsa-4066"}, {"tags": ["x_refsource_CONFIRM"], "url": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"}], "x_legacyV4Record": {"CVE_data_meta": {"ASSIGNER": "cve@mitre.org", "ID": "CVE-2017-16854", "STATE": "PUBLIC"}, "affects": {"vendor": {"vendor_data": [{"product": {"product_data": [{"product_name": "n/a", "version": {"version_data": [{"version_value": "n/a"}]}}]}, "vendor_name": "n/a"}]}}, "data_format": "MITRE", "data_type": "CVE", "data_version": "4.0", "description": {"description_data": [{"lang": "eng", "value": "In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets."}]}, "problemtype": {"problemtype_data": [{"description": [{"lang": "eng", "value": "n/a"}]}]}, "references": {"reference_data": [{"name": "[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update", "refsource": "MLIST", "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"}, {"name": "DSA-4066", "refsource": "DEBIAN", "url": "https://www.debian.org/security/2017/dsa-4066"}, {"name": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/", "refsource": "CONFIRM", "url": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"}]}}}, "adp": [{"providerMetadata": {"orgId": "af854a3a-2127-422b-91ae-364da2661108", "shortName": "CVE", "dateUpdated": "2024-08-05T20:35:21.223Z"}, "title": "CVE Program Container", "references": [{"name": "[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update", "tags": ["mailing-list", "x_refsource_MLIST", "x_transferred"], "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"}, {"name": "DSA-4066", "tags": ["vendor-advisory", "x_refsource_DEBIAN", "x_transferred"], "url": "https://www.debian.org/security/2017/dsa-4066"}, {"tags": ["x_refsource_CONFIRM", "x_transferred"], "url": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"}]}]}, "cveMetadata": {"assignerOrgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca", "assignerShortName": "mitre", "cveId": "CVE-2017-16854", "datePublished": "2017-12-08T17:00:00.000Z", "dateReserved": "2017-11-16T00:00:00.000Z", "dateUpdated": "2024-08-05T20:35:21.223Z", "state": "PUBLISHED"}, "dataType": "CVE_RECORD", "dataVersion": "5.1"}

{}

{"configurations": [{"nodes": [{"cpeMatch": [{"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*", "matchCriteriaId": "991EB652-4321-40E7-80C1-5D1B5A3DC7EC", "versionEndIncluding": "3.3.20", "versionStartIncluding": "3.3.0", "vulnerable": true}, {"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*", "matchCriteriaId": "0D6558F1-B580-4119-BF84-73972353FC23", "versionEndIncluding": "4.0.26", "versionStartExcluding": "4.0.0", "vulnerable": true}, {"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*", "matchCriteriaId": "D4BF1881-7552-47E4-B8F5-64D83BDC8311", "versionEndIncluding": "5.0.24", "versionStartIncluding": "5.0.0", "vulnerable": true}, {"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*", "matchCriteriaId": "9702AE18-7F8E-4B92-9D94-DFB63B3714BE", "versionEndIncluding": "6.0.1", "versionStartIncluding": "6.0.0", "vulnerable": true}], "negate": false, "operator": "OR"}]}, {"nodes": [{"cpeMatch": [{"criteria": "cpe:2.3:o:debian:debian_linux:7.0:*:*:*:*:*:*:*", "matchCriteriaId": "16F59A04-14CF-49E2-9973-645477EA09DA", "vulnerable": true}, {"criteria": "cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*", "matchCriteriaId": "C11E6FB0-C8C0-4527-9AA0-CB9B316F8F43", "vulnerable": true}, {"criteria": "cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*", "matchCriteriaId": "DEECE5FC-CACF-4496-A3E7-164736409252", "vulnerable": true}], "negate": false, "operator": "OR"}]}], "cveTags": [], "descriptions": [{"lang": "en", "value": "In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets."}, {"lang": "es", "value": "En Open Ticket Request System (OTRS) hasta la versi\u00f3n 3.3.20; en las versiones 4 hasta la 4.0.26; en las versiones 5 hasta la 5.0.24 y en las versiones 6 hasta la 6.0.1, un atacante que ha iniciado sesi\u00f3n como cliente puede emplear el formulario de b\u00fasqueda de tickets para revelar informaci\u00f3n interna de art\u00edculos de sus tickets de cliente."}], "id": "CVE-2017-16854", "lastModified": "2025-04-20T01:37:25.860", "metrics": {"cvssMetricV2": [{"acInsufInfo": false, "baseSeverity": "MEDIUM", "cvssData": {"accessComplexity": "LOW", "accessVector": "NETWORK", "authentication": "SINGLE", "availabilityImpact": "NONE", "baseScore": 4.0, "confidentialityImpact": "PARTIAL", "integrityImpact": "NONE", "vectorString": "AV:N/AC:L/Au:S/C:P/I:N/A:N", "version": "2.0"}, "exploitabilityScore": 8.0, "impactScore": 2.9, "obtainAllPrivilege": false, "obtainOtherPrivilege": false, "obtainUserPrivilege": false, "source": "nvd@nist.gov", "type": "Primary", "userInteractionRequired": false}], "cvssMetricV30": [{"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 6.5, "baseSeverity": "MEDIUM", "confidentialityImpact": "HIGH", "integrityImpact": "NONE", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N", "version": "3.0"}, "exploitabilityScore": 2.8, "impactScore": 3.6, "source": "nvd@nist.gov", "type": "Primary"}]}, "published": "2017-12-08T17:29:00.193", "references": [{"source": "cve@mitre.org", "tags": ["Mailing List", "Third Party Advisory"], "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"}, {"source": "cve@mitre.org", "tags": ["Third Party Advisory"], "url": "https://www.debian.org/security/2017/dsa-4066"}, {"source": "cve@mitre.org", "tags": ["Broken Link"], "url": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Mailing List", "Third Party Advisory"], "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Third Party Advisory"], "url": "https://www.debian.org/security/2017/dsa-4066"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Broken Link"], "url": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/"}], "sourceIdentifier": "cve@mitre.org", "vulnStatus": "Deferred", "weaknesses": [{"description": [{"lang": "en", "value": "CWE-200"}], "source": "nvd@nist.gov", "type": "Primary"}]}

{}

{}