In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
Metrics
Affected Vendors & Products
Advisories
Source | ID | Title |
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DSA-3876-1 | otrs2 security update |
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EUVD-2017-18259 | In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end. |
Fixes
Solution
No solution given by the vendor.
Workaround
No workaround given by the vendor.
References
History
No history.

Status: PUBLISHED
Assigner: mitre
Published:
Updated: 2024-08-05T17:02:44.335Z
Reserved: 2017-05-30T00:00:00
Link: CVE-2017-9324

No data.

Status : Deferred
Published: 2017-06-12T06:29:00.477
Modified: 2025-04-20T01:37:25.860
Link: CVE-2017-9324

No data.

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