In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
Advisories
Source ID Title
Debian DSA Debian DSA DSA-3876-1 otrs2 security update
EUVD EUVD EUVD-2017-18259 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
Fixes

Solution

No solution given by the vendor.


Workaround

No workaround given by the vendor.

History

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Projects

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cve-icon MITRE

Status: PUBLISHED

Assigner: mitre

Published:

Updated: 2024-08-05T17:02:44.335Z

Reserved: 2017-05-30T00:00:00

Link: CVE-2017-9324

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Deferred

Published: 2017-06-12T06:29:00.477

Modified: 2025-04-20T01:37:25.860

Link: CVE-2017-9324

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.

Weaknesses