An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
Advisories
Source ID Title
EUVD EUVD EUVD-2018-13343 An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
Fixes

Solution

No solution given by the vendor.


Workaround

No workaround given by the vendor.

History

No history.

cve-icon MITRE

Status: PUBLISHED

Assigner: mitre

Published:

Updated: 2024-09-17T00:42:05.641Z

Reserved: 2019-03-13T00:00:00Z

Link: CVE-2018-20800

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Modified

Published: 2019-03-13T22:29:00.240

Modified: 2024-11-21T04:02:12.430

Link: CVE-2018-20800

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.