CVE-2020-1777 - Vulnerability Details - OpenCVE

Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Published: 2020-10-15

Score: 4.3 Medium

EPSS: < 1% Very Low

KEV: No

Impact:

Action:

Analysis

No analysis available yet.

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions

OTRS AG

OTRS

affected

Version	Status	Constraints
`7.0.x`	affected	≤ 7.0.21
`8.0.x`	affected	≤ 8.0.6

Configuration 1 [-]

OR	cpe:2.3:a:otrs:otrs::::::::
	cpe:2.3:a:otrs:otrs::::::::

No data.

No data available yet.

Remediation

Vendor Solution

Upgrade to OTRS 7.0.22, OTRS 8.0.7

Tracking

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Advisories

Source	ID	Title
EUVD	EUVD-2020-12603	Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

No CVSS v4.0

Attack Vector Network

Attack Complexity Low

Privileges Required None

Scope Unchanged

Confidentiality Impact Low

Integrity Impact None

Availability Impact None

User Interaction Required

No CVSS v3.0

Access Vector Network

Access Complexity Low

Authentication None

Confidentiality Impact Partial

Integrity Impact None

Availability Impact None

This CVE is not in the KEV list.

The EPSS score is 0.00237.

Key SSVC decision points have not yet been added.

References

Link	Providers
https://otrs.com/release-notes/otrs-security-advisory-2020-15/

History

No history.

Subscriptions

Otrs Otrs

MITRE

Status: PUBLISHED

Assigner: OTRS

Published: 2020-10-15T18:52:13.636Z

Updated: 2024-09-17T01:16:05.690Z

Reserved: 2019-11-29T00:00:00.000Z

Link: CVE-2020-1777

Vulnrichment

No data.

NVD

Status : Modified

Published: 2020-10-15T19:15:13.003

Modified: 2024-11-21T05:11:22.173

Link: CVE-2020-1777

Redhat

No data.

OpenCVE Enrichment

No data.

Weaknesses

CWE-200

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