CVE-2020-2500 - Vulnerability Details - OpenCVE

Description

This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.

Published: 2020-07-01

Score: 9.8 Critical

EPSS: < 1% Very Low

KEV: No

Impact:

Action:

Analysis

No analysis available yet.

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions

QNAP Systems Inc.

Helpdesk

affected

Version	Status	Constraints
`unspecified`	affected	< 3.0.1

Configuration 1 [-]

cpe:2.3:a:qnap:helpdesk:*:*:*:*:*:*:*:*

No data.

No data available yet.

Remediation

No remediation available yet.

Tracking

Sign in to view the affected projects.

Advisories

Source	ID	Title
EUVD	EUVD-2020-22293	This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.

No CVSS v4.0

Attack Vector Network

Attack Complexity Low

Privileges Required None

Scope Unchanged

Confidentiality Impact High

Integrity Impact High

Availability Impact High

User Interaction None

No CVSS v3.0

Access Vector Network

Access Complexity Low

Authentication None

Confidentiality Impact Partial

Integrity Impact Partial

Availability Impact None

This CVE is not in the KEV list.

The EPSS score is 0.00255.

Key SSVC decision points have not yet been added.

References

Link	Providers
https://www.qnap.com/zh-tw/security-advisory/qsa-20-03

History

No history.

Subscriptions

Qnap Helpdesk

MITRE

Status: PUBLISHED

Assigner: qnap

Published: 2020-07-01T15:53:50.000Z

Updated: 2024-08-04T07:09:54.662Z

Reserved: 2019-12-09T00:00:00.000Z

Link: CVE-2020-2500

Vulnrichment

No data.

NVD

Status : Modified

Published: 2020-07-01T16:15:13.073

Modified: 2024-11-21T05:25:21.487

Link: CVE-2020-2500

Redhat

No data.

OpenCVE Enrichment

No data.

Weaknesses

{"containers": {"cna": {"affected": [{"product": "Helpdesk", "vendor": "QNAP Systems Inc.", "versions": [{"lessThan": "3.0.1", "status": "affected", "version": "unspecified", "versionType": "custom"}]}], "credits": [{"lang": "en", "value": "Yoni Ramon, security researcher"}], "descriptions": [{"lang": "en", "value": "This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions."}], "metrics": [{"cvssV3_1": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "HIGH", "baseScore": 9.8, "baseSeverity": "CRITICAL", "confidentialityImpact": "HIGH", "integrityImpact": "HIGH", "privilegesRequired": "NONE", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H", "version": "3.1"}}], "problemTypes": [{"descriptions": [{"cweId": "CWE-284", "description": "CWE-284 Improper Access Control", "lang": "en", "type": "CWE"}]}, {"descriptions": [{"cweId": "CWE-321", "description": "CWE-321 Use of Hard-coded Cryptographic Key", "lang": "en", "type": "CWE"}]}, {"descriptions": [{"cweId": "CWE-798", "description": "CWE-798 Use of Hard-coded Credentials", "lang": "en", "type": "CWE"}]}], "providerMetadata": {"dateUpdated": "2020-07-01T15:53:50.000Z", "orgId": "2fd009eb-170a-4625-932b-17a53af1051f", "shortName": "qnap"}, "references": [{"tags": ["x_refsource_MISC"], "url": "https://www.qnap.com/zh-tw/security-advisory/qsa-20-03"}], "source": {"discovery": "EXTERNAL"}, "x_generator": {"engine": "Vulnogram 0.0.9"}, "x_legacyV4Record": {"CVE_data_meta": {"ASSIGNER": "security@qnap.com", "ID": "CVE-2020-2500", "STATE": "PUBLIC"}, "affects": {"vendor": {"vendor_data": [{"product": {"product_data": [{"product_name": "Helpdesk", "version": {"version_data": [{"version_affected": "<", "version_value": "3.0.1"}]}}]}, "vendor_name": "QNAP Systems Inc."}]}}, "credit": [{"lang": "eng", "value": "Yoni Ramon, security researcher"}], "data_format": "MITRE", "data_type": "CVE", "data_version": "4.0", "description": {"description_data": [{"lang": "eng", "value": "This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions."}]}, "generator": {"engine": "Vulnogram 0.0.9"}, "impact": {"cvss": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "HIGH", "baseScore": 9.8, "baseSeverity": "CRITICAL", "confidentialityImpact": "HIGH", "integrityImpact": "HIGH", "privilegesRequired": "NONE", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H", "version": "3.1"}}, "problemtype": {"problemtype_data": [{"description": [{"lang": "eng", "value": "CWE-284 Improper Access Control"}]}, {"description": [{"lang": "eng", "value": "CWE-321 Use of Hard-coded Cryptographic Key"}]}, {"description": [{"lang": "eng", "value": "CWE-798 Use of Hard-coded Credentials"}]}]}, "references": {"reference_data": [{"name": "https://www.qnap.com/zh-tw/security-advisory/qsa-20-03", "refsource": "MISC", "url": "https://www.qnap.com/zh-tw/security-advisory/qsa-20-03"}]}, "source": {"discovery": "EXTERNAL"}}}, "adp": [{"providerMetadata": {"orgId": "af854a3a-2127-422b-91ae-364da2661108", "shortName": "CVE", "dateUpdated": "2024-08-04T07:09:54.662Z"}, "title": "CVE Program Container", "references": [{"tags": ["x_refsource_MISC", "x_transferred"], "url": "https://www.qnap.com/zh-tw/security-advisory/qsa-20-03"}]}]}, "cveMetadata": {"assignerOrgId": "2fd009eb-170a-4625-932b-17a53af1051f", "assignerShortName": "qnap", "cveId": "CVE-2020-2500", "datePublished": "2020-07-01T15:53:50.000Z", "dateReserved": "2019-12-09T00:00:00.000Z", "dateUpdated": "2024-08-04T07:09:54.662Z", "state": "PUBLISHED"}, "dataType": "CVE_RECORD", "dataVersion": "5.1"}

{"configurations": [{"nodes": [{"cpeMatch": [{"criteria": "cpe:2.3:a:qnap:helpdesk:*:*:*:*:*:*:*:*", "matchCriteriaId": "5CDD782D-3CC8-4828-A6D7-2F77FE6E7B11", "versionEndExcluding": "3.0.1", "vulnerable": true}], "negate": false, "operator": "OR"}]}], "descriptions": [{"lang": "en", "value": "This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions."}, {"lang": "es", "value": "Esta vulnerabilidad de control de acceso inadecuado en Helpdesk permite a atacantes obtener el control del servicio QNAP Kayako. Los atacantes pueden acceder a los datos confidenciales en el servidor QNAP Kayako con claves de la API. Hemos reemplazado la clave de la API para mitigar la vulnerabilidad y ya resolver el problema en Helpdesk versi\u00f3n 3.0.1 y versiones posteriores"}], "id": "CVE-2020-2500", "lastModified": "2024-11-21T05:25:21.487", "metrics": {"cvssMetricV2": [{"acInsufInfo": false, "baseSeverity": "MEDIUM", "cvssData": {"accessComplexity": "LOW", "accessVector": "NETWORK", "authentication": "NONE", "availabilityImpact": "NONE", "baseScore": 6.4, "confidentialityImpact": "PARTIAL", "integrityImpact": "PARTIAL", "vectorString": "AV:N/AC:L/Au:N/C:P/I:P/A:N", "version": "2.0"}, "exploitabilityScore": 10.0, "impactScore": 4.9, "obtainAllPrivilege": false, "obtainOtherPrivilege": false, "obtainUserPrivilege": false, "source": "nvd@nist.gov", "type": "Primary", "userInteractionRequired": false}], "cvssMetricV31": [{"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "HIGH", "baseScore": 9.8, "baseSeverity": "CRITICAL", "confidentialityImpact": "HIGH", "integrityImpact": "HIGH", "privilegesRequired": "NONE", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H", "version": "3.1"}, "exploitabilityScore": 3.9, "impactScore": 5.9, "source": "security@qnapsecurity.com.tw", "type": "Secondary"}, {"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 6.5, "baseSeverity": "MEDIUM", "confidentialityImpact": "LOW", "integrityImpact": "LOW", "privilegesRequired": "NONE", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N", "version": "3.1"}, "exploitabilityScore": 3.9, "impactScore": 2.5, "source": "nvd@nist.gov", "type": "Primary"}]}, "published": "2020-07-01T16:15:13.073", "references": [{"source": "security@qnapsecurity.com.tw", "tags": ["Vendor Advisory"], "url": "https://www.qnap.com/zh-tw/security-advisory/qsa-20-03"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Vendor Advisory"], "url": "https://www.qnap.com/zh-tw/security-advisory/qsa-20-03"}], "sourceIdentifier": "security@qnapsecurity.com.tw", "vulnStatus": "Modified", "weaknesses": [{"description": [{"lang": "en", "value": "CWE-284"}, {"lang": "en", "value": "CWE-321"}, {"lang": "en", "value": "CWE-798"}], "source": "security@qnapsecurity.com.tw", "type": "Secondary"}, {"description": [{"lang": "en", "value": "CWE-798"}], "source": "nvd@nist.gov", "type": "Primary"}]}