CVE-2020-2500 - Vulnerability Details - OpenCVE

This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.

No CVSS v4.0

Attack Vector Network

Attack Complexity Low

Privileges Required None

Scope Unchanged

Confidentiality Impact High

Integrity Impact High

Availability Impact High

User Interaction None

No CVSS v3.0

Access Vector Network

Access Complexity Low

Authentication None

Confidentiality Impact Partial

Integrity Impact Partial

Availability Impact None

This CVE is not in the KEV list.

The EPSS score is 0.00255.

Key SSVC decision points have not yet been added.

Vendors	Products
Qnap	Helpdesk

Configuration 1 [-]

cpe:2.3:a:qnap:helpdesk:*:*:*:*:*:*:*:*

No data.

No data.

Advisories

Source	ID	Title
EUVD	EUVD-2020-22293	This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.

Fixes

Solution

No solution given by the vendor.

Workaround

No workaround given by the vendor.

References

Link	Providers
https://www.qnap.com/zh-tw/security-advisory/qsa-20-03

History

No history.

MITRE

Status: PUBLISHED

Assigner: qnap

Published: 2020-07-01T15:53:50

Updated: 2024-08-04T07:09:54.662Z

Reserved: 2019-12-09T00:00:00

Link: CVE-2020-2500

Vulnrichment

No data.

NVD

Status : Modified

Published: 2020-07-01T16:15:13.073

Modified: 2024-11-21T05:25:21.487

Link: CVE-2020-2500

Redhat

No data.

OpenCVE Enrichment

No data.

{"containers": {"cna": {"affected": [{"product": "Helpdesk", "vendor": "QNAP Systems Inc.", "versions": [{"lessThan": "3.0.1", "status": "affected", "version": "unspecified", "versionType": "custom"}]}], "credits": [{"lang": "en", "value": "Yoni Ramon, security researcher"}], "descriptions": [{"lang": "en", "value": "This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions."}], "metrics": [{"cvssV3_1": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "HIGH", "baseScore": 9.8, "baseSeverity": "CRITICAL", "confidentialityImpact": "HIGH", "integrityImpact": "HIGH", "privilegesRequired": "NONE", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H", "version": "3.1"}}], "problemTypes": [{"descriptions": [{"cweId": "CWE-284", "description": "CWE-284 Improper Access Control", "lang": "en", "type": "CWE"}]}, {"descriptions": [{"cweId": "CWE-321", "description": "CWE-321 Use of Hard-coded Cryptographic Key", "lang": "en", "type": "CWE"}]}, {"descriptions": [{"cweId": "CWE-798", "description": "CWE-798 Use of Hard-coded Credentials", "lang": "en", "type": "CWE"}]}], "providerMetadata": {"dateUpdated": "2020-07-01T15:53:50", "orgId": "2fd009eb-170a-4625-932b-17a53af1051f", "shortName": "qnap"}, "references": [{"tags": ["x_refsource_MISC"], "url": "https://www.qnap.com/zh-tw/security-advisory/qsa-20-03"}], "source": {"discovery": "EXTERNAL"}, "x_generator": {"engine": "Vulnogram 0.0.9"}, "x_legacyV4Record": {"CVE_data_meta": {"ASSIGNER": "security@qnap.com", "ID": "CVE-2020-2500", "STATE": "PUBLIC"}, "affects": {"vendor": {"vendor_data": [{"product": {"product_data": [{"product_name": "Helpdesk", "version": {"version_data": [{"version_affected": "<", "version_value": "3.0.1"}]}}]}, "vendor_name": "QNAP Systems Inc."}]}}, "credit": [{"lang": "eng", "value": "Yoni Ramon, security researcher"}], "data_format": "MITRE", "data_type": "CVE", "data_version": "4.0", "description": {"description_data": [{"lang": "eng", "value": "This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions."}]}, "generator": {"engine": "Vulnogram 0.0.9"}, "impact": {"cvss": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "HIGH", "baseScore": 9.8, "baseSeverity": "CRITICAL", "confidentialityImpact": "HIGH", "integrityImpact": "HIGH", "privilegesRequired": "NONE", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H", "version": "3.1"}}, "problemtype": {"problemtype_data": [{"description": [{"lang": "eng", "value": "CWE-284 Improper Access Control"}]}, {"description": [{"lang": "eng", "value": "CWE-321 Use of Hard-coded Cryptographic Key"}]}, {"description": [{"lang": "eng", "value": "CWE-798 Use of Hard-coded Credentials"}]}]}, "references": {"reference_data": [{"name": "https://www.qnap.com/zh-tw/security-advisory/qsa-20-03", "refsource": "MISC", "url": "https://www.qnap.com/zh-tw/security-advisory/qsa-20-03"}]}, "source": {"discovery": "EXTERNAL"}}}, "adp": [{"providerMetadata": {"orgId": "af854a3a-2127-422b-91ae-364da2661108", "shortName": "CVE", "dateUpdated": "2024-08-04T07:09:54.662Z"}, "title": "CVE Program Container", "references": [{"tags": ["x_refsource_MISC", "x_transferred"], "url": "https://www.qnap.com/zh-tw/security-advisory/qsa-20-03"}]}]}, "cveMetadata": {"assignerOrgId": "2fd009eb-170a-4625-932b-17a53af1051f", "assignerShortName": "qnap", "cveId": "CVE-2020-2500", "datePublished": "2020-07-01T15:53:50", "dateReserved": "2019-12-09T00:00:00", "dateUpdated": "2024-08-04T07:09:54.662Z", "state": "PUBLISHED"}, "dataType": "CVE_RECORD", "dataVersion": "5.1"}

{"configurations": [{"nodes": [{"cpeMatch": [{"criteria": "cpe:2.3:a:qnap:helpdesk:*:*:*:*:*:*:*:*", "matchCriteriaId": "5CDD782D-3CC8-4828-A6D7-2F77FE6E7B11", "versionEndExcluding": "3.0.1", "vulnerable": true}], "negate": false, "operator": "OR"}]}], "descriptions": [{"lang": "en", "value": "This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions."}, {"lang": "es", "value": "Esta vulnerabilidad de control de acceso inadecuado en Helpdesk permite a atacantes obtener el control del servicio QNAP Kayako. Los atacantes pueden acceder a los datos confidenciales en el servidor QNAP Kayako con claves de la API. Hemos reemplazado la clave de la API para mitigar la vulnerabilidad y ya resolver el problema en Helpdesk versi\u00f3n 3.0.1 y versiones posteriores"}], "id": "CVE-2020-2500", "lastModified": "2024-11-21T05:25:21.487", "metrics": {"cvssMetricV2": [{"acInsufInfo": false, "baseSeverity": "MEDIUM", "cvssData": {"accessComplexity": "LOW", "accessVector": "NETWORK", "authentication": "NONE", "availabilityImpact": "NONE", "baseScore": 6.4, "confidentialityImpact": "PARTIAL", "integrityImpact": "PARTIAL", "vectorString": "AV:N/AC:L/Au:N/C:P/I:P/A:N", "version": "2.0"}, "exploitabilityScore": 10.0, "impactScore": 4.9, "obtainAllPrivilege": false, "obtainOtherPrivilege": false, "obtainUserPrivilege": false, "source": "nvd@nist.gov", "type": "Primary", "userInteractionRequired": false}], "cvssMetricV31": [{"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "HIGH", "baseScore": 9.8, "baseSeverity": "CRITICAL", "confidentialityImpact": "HIGH", "integrityImpact": "HIGH", "privilegesRequired": "NONE", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H", "version": "3.1"}, "exploitabilityScore": 3.9, "impactScore": 5.9, "source": "security@qnapsecurity.com.tw", "type": "Secondary"}, {"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 6.5, "baseSeverity": "MEDIUM", "confidentialityImpact": "LOW", "integrityImpact": "LOW", "privilegesRequired": "NONE", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N", "version": "3.1"}, "exploitabilityScore": 3.9, "impactScore": 2.5, "source": "nvd@nist.gov", "type": "Primary"}]}, "published": "2020-07-01T16:15:13.073", "references": [{"source": "security@qnapsecurity.com.tw", "tags": ["Vendor Advisory"], "url": "https://www.qnap.com/zh-tw/security-advisory/qsa-20-03"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Vendor Advisory"], "url": "https://www.qnap.com/zh-tw/security-advisory/qsa-20-03"}], "sourceIdentifier": "security@qnapsecurity.com.tw", "vulnStatus": "Modified", "weaknesses": [{"description": [{"lang": "en", "value": "CWE-284"}, {"lang": "en", "value": "CWE-321"}, {"lang": "en", "value": "CWE-798"}], "source": "security@qnapsecurity.com.tw", "type": "Secondary"}, {"description": [{"lang": "en", "value": "CWE-798"}], "source": "nvd@nist.gov", "type": "Primary"}]}