CVE-2021-36097 - Vulnerability Details - OpenCVE

Description

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Published: 2021-10-18

Score: 3.5 Low

EPSS: < 1% Very Low

KEV: No

Impact:

Action:

Analysis

No analysis available yet.

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions

OTRS AG

OTRS

affected

Version	Status	Constraints
`8.0.x`	affected	≤ 8.0.16

Configuration 1 [-]

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

No data.

No data available yet.

Remediation

Vendor Solution

Update to OTRS 8.0.17.

Tracking

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Advisories

Source	ID	Title
EUVD	EUVD-2021-22729	Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

No CVSS v4.0

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Scope Unchanged

Confidentiality Impact None

Integrity Impact Low

Availability Impact None

User Interaction Required

No CVSS v3.0

Access Vector Network

Access Complexity Low

Authentication Single

Confidentiality Impact None

Integrity Impact Partial

Availability Impact None

This CVE is not in the KEV list.

The EPSS score is 0.00115.

Key SSVC decision points have not yet been added.

References

Link	Providers
https://otrs.com/release-notes/otrs-security-advisory-2021-20/

History

No history.

Subscriptions

Otrs Otrs

MITRE

Status: PUBLISHED

Assigner: OTRS

Published: 2021-10-18T07:00:13.855Z

Updated: 2024-09-16T22:51:23.138Z

Reserved: 2021-07-01T00:00:00.000Z

Link: CVE-2021-36097

Vulnrichment

No data.

NVD

Status : Modified

Published: 2021-10-18T07:15:07.413

Modified: 2024-11-21T06:13:09.143

Link: CVE-2021-36097

Redhat

No data.

OpenCVE Enrichment

No data.

Weaknesses

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