Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
History

No history.

cve-icon MITRE

Status: PUBLISHED

Assigner: OTRS

Published: 2021-10-18T07:00:13.855031Z

Updated: 2024-09-16T22:51:23.138Z

Reserved: 2021-07-01T00:00:00

Link: CVE-2021-36097

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Analyzed

Published: 2021-10-18T07:15:07.413

Modified: 2022-10-27T13:04:41.940

Link: CVE-2021-36097

cve-icon Redhat

No data.