The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.
Fixes

Solution

No solution given by the vendor.


Workaround

No workaround given by the vendor.

History

Sat, 12 Jul 2025 13:45:00 +0000

Type Values Removed Values Added
Metrics epss

{'score': 0.00071}

epss

{'score': 0.00089}


Mon, 24 Feb 2025 17:30:00 +0000

Type Values Removed Values Added
First Time appeared Elula
Elula wsdesk
CPEs cpe:2.3:a:elula:wsdesk:*:*:*:*:free:wordpress:*:*
Vendors & Products Elula
Elula wsdesk

Mon, 03 Feb 2025 17:15:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'total'}, 'version': '2.0.3'}


Sat, 01 Feb 2025 03:30:00 +0000

Type Values Removed Values Added
Description The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.
Title ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.6 - Missing Authorization to Authenticated (Subscriber+) Privilege Escalation
Weaknesses CWE-862
References
Metrics cvssV3_1

{'score': 8.8, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H'}


cve-icon MITRE

Status: PUBLISHED

Assigner: Wordfence

Published:

Updated: 2025-02-03T16:38:13.298Z

Reserved: 2024-12-04T15:08:43.572Z

Link: CVE-2024-12171

cve-icon Vulnrichment

Updated: 2025-02-03T16:22:43.096Z

cve-icon NVD

Status : Analyzed

Published: 2025-02-01T04:15:30.303

Modified: 2025-02-24T17:05:34.500

Link: CVE-2024-12171

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.