A vulnerability in the External Agent Assignment Service (EAAS) feature of Cisco Enterprise Chat and Email (ECE) could allow an unauthenticated, remote attacker to cause a denial of service (DoS) condition on an affected device.
This vulnerability is due to insufficient validation of Media Routing Peripheral Interface Manager (MR PIM) traffic that is received by an affected device. An attacker could exploit this vulnerability by sending crafted MR PIM traffic to an affected device. A successful exploit could allow the attacker to trigger a failure on the MR PIM connection between Cisco ECE and Cisco Unified Contact Center Enterprise (CCE), leading to a DoS condition on EAAS that would prevent customers from starting chat, callback, or delayed callback sessions. Note: When the attack traffic stops, the EAAS process must be manually restarted to restore normal operation. To restart the process in the System Console, choose Shared Resources > Services > Unified CCE > EAAS, then click Start.
Metrics
Affected Vendors & Products
References
History
Wed, 06 Nov 2024 18:15:00 +0000
Type | Values Removed | Values Added |
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First Time appeared |
Cisco
Cisco enterprise Chat And Email |
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CPEs | cpe:2.3:a:cisco:enterprise_chat_and_email:*:*:*:*:*:*:*:* | |
Vendors & Products |
Cisco
Cisco enterprise Chat And Email |
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Metrics |
ssvc
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Wed, 06 Nov 2024 16:45:00 +0000
Type | Values Removed | Values Added |
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Description | A vulnerability in the External Agent Assignment Service (EAAS) feature of Cisco Enterprise Chat and Email (ECE) could allow an unauthenticated, remote attacker to cause a denial of service (DoS) condition on an affected device. This vulnerability is due to insufficient validation of Media Routing Peripheral Interface Manager (MR PIM) traffic that is received by an affected device. An attacker could exploit this vulnerability by sending crafted MR PIM traffic to an affected device. A successful exploit could allow the attacker to trigger a failure on the MR PIM connection between Cisco ECE and Cisco Unified Contact Center Enterprise (CCE), leading to a DoS condition on EAAS that would prevent customers from starting chat, callback, or delayed callback sessions. Note: When the attack traffic stops, the EAAS process must be manually restarted to restore normal operation. To restart the process in the System Console, choose Shared Resources > Services > Unified CCE > EAAS, then click Start. | |
Title | Cisco Enterprise Chat and Email Denial of Service Vulnerability | |
Weaknesses | CWE-20 | |
References |
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Metrics |
cvssV3_1
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MITRE
Status: PUBLISHED
Assigner: cisco
Published: 2024-11-06T16:29:20.865Z
Updated: 2024-11-06T17:20:30.979Z
Reserved: 2023-11-08T15:08:07.684Z
Link: CVE-2024-20484
Vulnrichment
Updated: 2024-11-06T17:12:18.864Z
NVD
Status : Awaiting Analysis
Published: 2024-11-06T17:15:15.580
Modified: 2024-11-06T18:17:17.287
Link: CVE-2024-20484
Redhat
No data.