An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:
* 8.0.X
* 2023.X
* from 2024.X through 2024.4.x
* 8.0.X
* 2023.X
* from 2024.X through 2024.4.x
Metrics
Affected Vendors & Products
Advisories
Source | ID | Title |
---|---|---|
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EUVD-2024-21247 | An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: * 8.0.X * 2023.X * from 2024.X through 2024.4.x |
Fixes
Solution
Update to OTRS 2024.5.2
Workaround
deactivate RequiredLock of AgentFrontend::Ticket::InlineEditing::Property###Watch or disable Ticket::Permission###1-OwnerCheck
References
History
No history.

Status: PUBLISHED
Assigner: OTRS
Published:
Updated: 2024-08-01T23:13:07.432Z
Reserved: 2024-01-22T10:32:00.705Z
Link: CVE-2024-23794

Updated: 2024-08-01T23:13:07.432Z

Status : Modified
Published: 2024-07-15T08:15:02.470
Modified: 2024-11-21T08:58:25.990
Link: CVE-2024-23794

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