SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

Metrics

No CVSS v4.0

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Scope Changed

Confidentiality Impact High

Integrity Impact High

Availability Impact High

User Interaction None

No CVSS v3.0

No CVSS v2

This CVE is not in the KEV list.

The EPSS score is 0.00186.

Exploitation none

Automatable no

Technical Impact total

Affected Vendors & Products

Vendors Products
Simple-help
  • Simplehelp

Configuration 1 [-]

cpe:2.3:a:simple-help:simplehelp:*:*:*:*:*:*:*:*

No data.

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Advisories
Source ID Title
EUVD EUVD EUVD-2024-53724 SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
Fixes

Solution

No solution given by the vendor.

Workaround

No workaround given by the vendor.

References
Link Providers
https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier cve-icon cve-icon
https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/ cve-icon cve-icon
History

Wed, 16 Jul 2025 13:45:00 +0000

Type Values Removed Values Added
Metrics epss

{'score': 0.0009}

 epss

{'score': 0.00075}

Fri, 31 Jan 2025 21:15:00 +0000

Type Values Removed Values Added
Weaknesses CWE-862
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'total'}, 'version': '2.0.3'}

Wed, 22 Jan 2025 16:45:00 +0000

Type Values Removed Values Added
Metrics cvssV3_1

{'score': 8.8, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H'}

 cvssV3_1

{'score': 9.9, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H'}

Thu, 16 Jan 2025 21:45:00 +0000

Type Values Removed Values Added
First Time appeared Simple-help
Simple-help simplehelp
Weaknesses NVD-CWE-noinfo
CPEs cpe:2.3:a:simple-help:simplehelp:*:*:*:*:*:*:*:*
Vendors & Products Simple-help
Simple-help simplehelp
Metrics cvssV3_1

{'score': 8.8, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H'}

Wed, 15 Jan 2025 23:00:00 +0000

Type Values Removed Values Added
Description SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
References
cve-icon MITRE

Status: PUBLISHED

Assigner: mitre

Published:

Updated: 2025-01-31T20:18:33.957Z

Reserved: 2025-01-09T00:00:00.000Z

Link: CVE-2024-57726

cve-icon Vulnrichment

Updated: 2025-01-16T15:26:19.256Z

cve-icon NVD

Status : Modified

Published: 2025-01-15T23:15:09.520

Modified: 2025-01-31T21:15:11.857

Link: CVE-2024-57726

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

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