SolarWinds Web Help Desk was found to be susceptible to an unauthenticated AjaxProxy deserialization remote code execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability is a patch bypass of CVE-2024-28988, which in turn is a patch bypass of CVE-2024-28986.
Fixes

Solution

SolarWinds recommends customers to upgrade to Web Help Desk version 12.8.7 HF1 as soon as is practical.


Workaround

No workaround given by the vendor.

History

Tue, 23 Sep 2025 05:15:00 +0000

Type Values Removed Values Added
Description SolarWinds Web Help Desk was found to be susceptible to an unauthenticated AjaxProxy deserialization remote code execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability is a patch bypass of CVE-2024-28988, which in turn is a patch bypass of CVE-2024-28986.
Title SolarWinds Web Help Desk Deserialization of Untrusted Data Privilege Escalation Vulnerability
Weaknesses CWE-502
References
Metrics cvssV3_1

{'score': 9.8, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H'}


cve-icon MITRE

Status: PUBLISHED

Assigner: SolarWinds

Published:

Updated: 2025-09-23T05:07:14.702Z

Reserved: 2025-02-08T00:19:09.395Z

Link: CVE-2025-26399

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Received

Published: 2025-09-23T05:15:35.777

Modified: 2025-09-23T05:15:35.777

Link: CVE-2025-26399

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.