FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application is vulnerable to Cross-Site Scripting (XSS) attacks due to insufficient data validation and sanitization during data reception. This issue has been patched in version 1.8.180.

Metrics

Attack Vector Network

Attack Complexity High

Privileges Required Low

Attack Requirements None

User Interaction Passive

Vulnerable System Confidentiality Impact None

Vulnerable System Integrity Impact None

Vulnerable System Availability Impact None

Subsequent System Confidentiality Impact High

Subsequent System Integrity Impact None

Subsequent System Availability Impact None

Attack Vector Network

Attack Complexity Low

Privileges Required High

Scope Changed

Confidentiality Impact Low

Integrity Impact Low

Availability Impact None

User Interaction Required

No CVSS v3.0

No CVSS v2

This CVE is not in the KEV list.

The EPSS score is 0.00021.

Exploitation none

Automatable no

Technical Impact partial

Affected Vendors & Products

Vendors Products
Freescout
  • Freescout

Configuration 1 [-]

cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*

No data.

No data.

Advisories
Source ID Title
EUVD EUVD EUVD-2025-16487 FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application is vulnerable to Cross-Site Scripting (XSS) attacks due to insufficient data validation and sanitization during data reception. This issue has been patched in version 1.8.180.
Fixes

Solution

No solution given by the vendor.

Workaround

No workaround given by the vendor.

References
Link Providers
https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-jqjf-f566-485j cve-icon cve-icon
History

Wed, 04 Jun 2025 20:15:00 +0000

Type Values Removed Values Added
First Time appeared Freescout
Freescout freescout
CPEs cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*
Vendors & Products Freescout
Freescout freescout
Metrics cvssV3_1

{'score': 4.8, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N'}

Fri, 30 May 2025 14:15:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}

Fri, 30 May 2025 06:30:00 +0000

Type Values Removed Values Added
Description FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application is vulnerable to Cross-Site Scripting (XSS) attacks due to insufficient data validation and sanitization during data reception. This issue has been patched in version 1.8.180.
Title FreeScout Vulnerable to Stored XSS
Weaknesses CWE-79
References
Metrics cvssV4_0

{'score': 4.6, 'vector': 'CVSS:4.0/AV:N/AC:H/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:H/SI:N/SA:N'}
cve-icon MITRE

Status: PUBLISHED

Assigner: GitHub_M

Published:

Updated: 2025-05-30T13:38:08.123Z

Reserved: 2025-05-22T12:11:39.119Z

Link: CVE-2025-48489

cve-icon Vulnrichment

Updated: 2025-05-30T13:34:29.037Z

cve-icon NVD

Status : Analyzed

Published: 2025-05-30T07:15:23.617

Modified: 2025-06-04T19:56:57.203

Link: CVE-2025-48489

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.