In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.
Advisories
Source ID Title
Debian DLA Debian DLA DLA-1521-1 otrs2 security update
Debian DSA Debian DSA DSA-4317-1 otrs2 security update
EUVD EUVD EUVD-2018-8393 In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.
Fixes

Solution

No solution given by the vendor.


Workaround

No workaround given by the vendor.

History

Mon, 14 Jul 2025 13:45:00 +0000

Type Values Removed Values Added
Metrics epss

{'score': 0.00617}

epss

{'score': 0.00606}


cve-icon MITRE

Status: PUBLISHED

Assigner: mitre

Published:

Updated: 2024-08-05T10:24:32.876Z

Reserved: 2018-09-06T00:00:00

Link: CVE-2018-16586

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Modified

Published: 2018-09-28T00:29:01.633

Modified: 2024-11-21T03:52:59.840

Link: CVE-2018-16586

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.