CVE-2018-16586 - OpenCVE

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.

No CVSS v4.0

No CVSS v3.1

Attack Vector Network

Attack Complexity Low

Privileges Required None

Scope Unchanged

Confidentiality Impact None

Integrity Impact Low

Availability Impact None

User Interaction Required

Access Vector Network

Access Complexity Medium

Authentication None

Confidentiality Impact None

Integrity Impact Partial

Availability Impact None

AV:N/AC:M/Au:N/C:N/I:P/A:N

This CVE is not in the KEV list.

Key SSVC decision points have not yet been added.

Vendors	Products
Debian	Debian Linux
Otrs	Open Ticket Request System

Configuration 1 [-]

OR	cpe:2.3:a:otrs:open_ticket_request_system::::::::
	cpe:2.3:a:otrs:open_ticket_request_system::::::::
	cpe:2.3:a:otrs:open_ticket_request_system::::::::

Configuration 2 [-]

OR	cpe:2.3:o:debian:debian_linux:8.0:::::::*
	cpe:2.3:o:debian:debian_linux:9.0:::::::*

No data.

References

Link	Providers
https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/
https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963
https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7
https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302
https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html
https://www.debian.org/security/2018/dsa-4317

History

No history.

MITRE

Status: PUBLISHED

Assigner: mitre

Published: 2018-09-28T00:00:00

Updated: 2024-08-05T10:24:32.876Z

Reserved: 2018-09-06T00:00:00

Link: CVE-2018-16586

Vulnrichment

No data.

NVD

Status : Analyzed

Published: 2018-09-28T00:29:01.633

Modified: 2020-08-24T17:37:01.140

Link: CVE-2018-16586

Redhat

No data.

{"containers": {"cna": {"affected": [{"product": "n/a", "vendor": "n/a", "versions": [{"status": "affected", "version": "n/a"}]}], "datePublic": "2018-09-21T00:00:00", "descriptions": [{"lang": "en", "value": "In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources."}], "problemTypes": [{"descriptions": [{"description": "n/a", "lang": "en", "type": "text"}]}], "providerMetadata": {"dateUpdated": "2018-10-15T09:57:02", "orgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca", "shortName": "mitre"}, "references": [{"tags": ["x_refsource_CONFIRM"], "url": "https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/"}, {"name": "DSA-4317", "tags": ["vendor-advisory", "x_refsource_DEBIAN"], "url": "https://www.debian.org/security/2018/dsa-4317"}, {"name": "[debian-lts-announce] 20180926 [SECURITY] [DLA 1521-1] otrs2 security update", "tags": ["mailing-list", "x_refsource_MLIST"], "url": "https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html"}, {"tags": ["x_refsource_CONFIRM"], "url": "https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302"}, {"tags": ["x_refsource_CONFIRM"], "url": "https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7"}, {"tags": ["x_refsource_CONFIRM"], "url": "https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963"}], "x_legacyV4Record": {"CVE_data_meta": {"ASSIGNER": "cve@mitre.org", "ID": "CVE-2018-16586", "STATE": "PUBLIC"}, "affects": {"vendor": {"vendor_data": [{"product": {"product_data": [{"product_name": "n/a", "version": {"version_data": [{"version_value": "n/a"}]}}]}, "vendor_name": "n/a"}]}}, "data_format": "MITRE", "data_type": "CVE", "data_version": "4.0", "description": {"description_data": [{"lang": "eng", "value": "In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources."}]}, "problemtype": {"problemtype_data": [{"description": [{"lang": "eng", "value": "n/a"}]}]}, "references": {"reference_data": [{"name": "https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/", "refsource": "CONFIRM", "url": "https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/"}, {"name": "DSA-4317", "refsource": "DEBIAN", "url": "https://www.debian.org/security/2018/dsa-4317"}, {"name": "[debian-lts-announce] 20180926 [SECURITY] [DLA 1521-1] otrs2 security update", "refsource": "MLIST", "url": "https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html"}, {"name": "https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302", "refsource": "CONFIRM", "url": "https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302"}, {"name": "https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7", "refsource": "CONFIRM", "url": "https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7"}, {"name": "https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963", "refsource": "CONFIRM", "url": "https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963"}]}}}, "adp": [{"providerMetadata": {"orgId": "af854a3a-2127-422b-91ae-364da2661108", "shortName": "CVE", "dateUpdated": "2024-08-05T10:24:32.876Z"}, "title": "CVE Program Container", "references": [{"tags": ["x_refsource_CONFIRM", "x_transferred"], "url": "https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/"}, {"name": "DSA-4317", "tags": ["vendor-advisory", "x_refsource_DEBIAN", "x_transferred"], "url": "https://www.debian.org/security/2018/dsa-4317"}, {"name": "[debian-lts-announce] 20180926 [SECURITY] [DLA 1521-1] otrs2 security update", "tags": ["mailing-list", "x_refsource_MLIST", "x_transferred"], "url": "https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html"}, {"tags": ["x_refsource_CONFIRM", "x_transferred"], "url": "https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302"}, {"tags": ["x_refsource_CONFIRM", "x_transferred"], "url": "https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7"}, {"tags": ["x_refsource_CONFIRM", "x_transferred"], "url": "https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963"}]}]}, "cveMetadata": {"assignerOrgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca", "assignerShortName": "mitre", "cveId": "CVE-2018-16586", "datePublished": "2018-09-28T00:00:00", "dateReserved": "2018-09-06T00:00:00", "dateUpdated": "2024-08-05T10:24:32.876Z", "state": "PUBLISHED"}, "dataType": "CVE_RECORD", "dataVersion": "5.1"}

{"configurations": [{"nodes": [{"cpeMatch": [{"criteria": "cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*", "matchCriteriaId": "6BD45EA4-6EBA-4590-86F7-0D2FDFEE771D", "versionEndExcluding": "4.0.32", "versionStartIncluding": "4.0.0", "vulnerable": true}, {"criteria": "cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*", "matchCriteriaId": "C71C5452-F983-4A71-BC5F-07FFA60D5E19", "versionEndExcluding": "5.0.30", "versionStartIncluding": "5.0.0", "vulnerable": true}, {"criteria": "cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*", "matchCriteriaId": "2A8A41B9-7C2B-4DE6-A43E-25A6FE253325", "versionEndExcluding": "6.0.11", "versionStartIncluding": "6.0.0", "vulnerable": true}], "negate": false, "operator": "OR"}]}, {"nodes": [{"cpeMatch": [{"criteria": "cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*", "matchCriteriaId": "C11E6FB0-C8C0-4527-9AA0-CB9B316F8F43", "vulnerable": true}, {"criteria": "cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*", "matchCriteriaId": "DEECE5FC-CACF-4496-A3E7-164736409252", "vulnerable": true}], "negate": false, "operator": "OR"}]}], "cveTags": [], "descriptions": [{"lang": "en", "value": "In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources."}, {"lang": "es", "value": "En Open Ticket Request System (OTRS) en versiones 4.0.x anteriores a la 4.0.32, versiones 5.0.x anteriores a la 5.0.30 y versiones 6.0.x anteriores a la 6.0.11, un atacante podr\u00eda enviar un email malicioso a un sistema OTRS. Si un usuario que haya iniciado sesi\u00f3n lo abre, el email podr\u00eda provocar que el navegador cargue una imagen externa o recursos CSS."}], "id": "CVE-2018-16586", "lastModified": "2020-08-24T17:37:01.140", "metrics": {"cvssMetricV2": [{"acInsufInfo": false, "baseSeverity": "MEDIUM", "cvssData": {"accessComplexity": "MEDIUM", "accessVector": "NETWORK", "authentication": "NONE", "availabilityImpact": "NONE", "baseScore": 4.3, "confidentialityImpact": "NONE", "integrityImpact": "PARTIAL", "vectorString": "AV:N/AC:M/Au:N/C:N/I:P/A:N", "version": "2.0"}, "exploitabilityScore": 8.6, "impactScore": 2.9, "obtainAllPrivilege": false, "obtainOtherPrivilege": false, "obtainUserPrivilege": false, "source": "nvd@nist.gov", "type": "Primary", "userInteractionRequired": true}], "cvssMetricV30": [{"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 4.3, "baseSeverity": "MEDIUM", "confidentialityImpact": "NONE", "integrityImpact": "LOW", "privilegesRequired": "NONE", "scope": "UNCHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N", "version": "3.0"}, "exploitabilityScore": 2.8, "impactScore": 1.4, "source": "nvd@nist.gov", "type": "Primary"}]}, "published": "2018-09-28T00:29:01.633", "references": [{"source": "cve@mitre.org", "tags": ["Patch", "Vendor Advisory"], "url": "https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/"}, {"source": "cve@mitre.org", "tags": ["Patch"], "url": "https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963"}, {"source": "cve@mitre.org", "tags": ["Patch"], "url": "https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7"}, {"source": "cve@mitre.org", "tags": ["Patch"], "url": "https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302"}, {"source": "cve@mitre.org", "tags": ["Mailing List", "Third Party Advisory"], "url": "https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html"}, {"source": "cve@mitre.org", "tags": ["Third Party Advisory"], "url": "https://www.debian.org/security/2018/dsa-4317"}], "sourceIdentifier": "cve@mitre.org", "vulnStatus": "Analyzed", "weaknesses": [{"description": [{"lang": "en", "value": "NVD-CWE-noinfo"}], "source": "nvd@nist.gov", "type": "Primary"}]}