In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
Advisories
Source ID Title
Debian DLA Debian DLA DLA-1521-1 otrs2 security update
Debian DSA Debian DSA DSA-4317-1 otrs2 security update
EUVD EUVD EUVD-2018-8394 In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
Fixes

Solution

No solution given by the vendor.


Workaround

No workaround given by the vendor.

History

Mon, 14 Jul 2025 13:45:00 +0000

Type Values Removed Values Added
Metrics epss

{'score': 0.00519}

epss

{'score': 0.00509}


cve-icon MITRE

Status: PUBLISHED

Assigner: mitre

Published:

Updated: 2024-08-05T10:24:32.972Z

Reserved: 2018-09-06T00:00:00

Link: CVE-2018-16587

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Modified

Published: 2018-09-28T00:29:02.053

Modified: 2024-11-21T03:53:00.003

Link: CVE-2018-16587

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.