In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
Metrics
Affected Vendors & Products
Advisories
Source | ID | Title |
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DLA-1521-1 | otrs2 security update |
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DSA-4317-1 | otrs2 security update |
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EUVD-2018-8394 | In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to. |
Fixes
Solution
No solution given by the vendor.
Workaround
No workaround given by the vendor.
References
History
Mon, 14 Jul 2025 13:45:00 +0000
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Status: PUBLISHED
Assigner: mitre
Published:
Updated: 2024-08-05T10:24:32.972Z
Reserved: 2018-09-06T00:00:00
Link: CVE-2018-16587

No data.

Status : Modified
Published: 2018-09-28T00:29:02.053
Modified: 2024-11-21T03:53:00.003
Link: CVE-2018-16587

No data.

No data.