Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
Published: 2020-01-06
Score: 4.3 Medium
EPSS: < 1% Very Low
KEV: No
Impact: n/a
Action: n/a
AI Analysis

No analysis available yet.

Remediation

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Tracking

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Advisories
Source ID Title
Debian DLA Debian DLA DLA-2053-1 otrs2 security update
Debian DLA Debian DLA DLA-3551-1 otrs2 security update
EUVD EUVD EUVD-2019-7984 An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
History

No history.

cve-icon MITRE

Status: PUBLISHED

Assigner: mitre

Published:

Updated: 2024-08-05T01:47:13.546Z

Reserved: 2019-10-17T00:00:00.000Z

Link: CVE-2019-18179

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Modified

Published: 2020-01-06T20:15:12.243

Modified: 2024-11-21T04:32:46.540

Link: CVE-2019-18179

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.

Weaknesses