An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
Metrics
Affected Vendors & Products
Advisories
Source | ID | Title |
---|---|---|
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DLA-2053-1 | otrs2 security update |
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DLA-3551-1 | otrs2 security update |
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EUVD-2019-7984 | An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions. |
Fixes
Solution
No solution given by the vendor.
Workaround
No workaround given by the vendor.
References
History
No history.

Status: PUBLISHED
Assigner: mitre
Published:
Updated: 2024-08-05T01:47:13.546Z
Reserved: 2019-10-17T00:00:00
Link: CVE-2019-18179

No data.

Status : Modified
Published: 2020-01-06T20:15:12.243
Modified: 2024-11-21T04:32:46.540
Link: CVE-2019-18179

No data.

No data.