{"dataType": "CVE_RECORD", "dataVersion": "5.1", "cveMetadata": {"state": "PUBLISHED", "cveId": "CVE-2020-1770", "assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8", "assignerShortName": "OTRS", "dateUpdated": "2024-09-17T01:11:13.158Z", "dateReserved": "2019-11-29T00:00:00", "datePublished": "2020-03-27T12:47:49.421305Z"}, "containers": {"cna": {"title": "Information disclosure in support bundle files", "datePublic": "2020-03-27T00:00:00", "providerMetadata": {"orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8", "shortName": "OTRS", "dateUpdated": "2023-08-31T02:06:22.490248"}, "descriptions": [{"lang": "en", "value": "Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions."}], "affected": [{"vendor": "OTRS AG", "product": "((OTRS)) Community Edition", "versions": [{"version": "5.0.x", "status": "affected", "lessThanOrEqual": "5.0.41", "versionType": "custom"}, {"version": "6.0.x", "status": "affected", "lessThanOrEqual": "6.0.26", "versionType": "custom"}]}, {"vendor": "OTRS AG", "product": "OTRS", "versions": [{"version": "7.0.x", "status": "affected", "lessThanOrEqual": "7.0.15", "versionType": "custom"}]}], "references": [{"url": "https://otrs.com/release-notes/otrs-security-advisory-2020-07/"}, {"name": "openSUSE-SU-2020:0551", "tags": ["vendor-advisory"], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"}, {"name": "[debian-lts-announce] 20200501 [SECURITY] [DLA 2198-1] otrs2 security update", "tags": ["mailing-list"], "url": "https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html"}, {"name": "openSUSE-SU-2020:1475", "tags": ["vendor-advisory"], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"}, {"name": "openSUSE-SU-2020:1509", "tags": ["vendor-advisory"], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"}, {"name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update", "tags": ["mailing-list"], "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"}], "credits": [{"lang": "en", "value": "Matthias Terlinde"}], "metrics": [{"cvssV3_1": {"version": "3.1", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:N/A:N", "attackVector": "NETWORK", "attackComplexity": "LOW", "privilegesRequired": "HIGH", "userInteraction": "REQUIRED", "scope": "UNCHANGED", "confidentialityImpact": "LOW", "integrityImpact": "NONE", "availabilityImpact": "NONE", "baseScore": 2.4, "baseSeverity": "LOW"}}], "problemTypes": [{"descriptions": [{"type": "CWE", "lang": "en", "description": "CWE-201 Information Exposure Through Sent Data", "cweId": "CWE-201"}]}], "x_generator": {"engine": "Vulnogram 0.0.9"}, "source": {"advisory": "OSA-2020-07", "defect": ["2020021442001997"], "discovery": "USER"}, "solutions": [{"lang": "en", "value": "Upgrade to OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, ((OTRS)) Community Edition 5.0.42.\n\nPatch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/cb6d12a74fbf721ba33f24ce93ae37ed9a945a95\nPatch for ((OTRS)) Community Edition 5: https://github.com/OTRS/otrs/commit/d37defe6592992e886cc5cc8fec444d34875fd4d"}]}, "adp": [{"providerMetadata": {"orgId": "af854a3a-2127-422b-91ae-364da2661108", "shortName": "CVE", "dateUpdated": "2024-08-04T06:46:30.907Z"}, "title": "CVE Program Container", "references": [{"url": "https://otrs.com/release-notes/otrs-security-advisory-2020-07/", "tags": ["x_transferred"]}, {"name": "openSUSE-SU-2020:0551", "tags": ["vendor-advisory", "x_transferred"], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"}, {"name": "[debian-lts-announce] 20200501 [SECURITY] [DLA 2198-1] otrs2 security update", "tags": ["mailing-list", "x_transferred"], "url": "https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html"}, {"name": "openSUSE-SU-2020:1475", "tags": ["vendor-advisory", "x_transferred"], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"}, {"name": "openSUSE-SU-2020:1509", "tags": ["vendor-advisory", "x_transferred"], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"}, {"name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update", "tags": ["mailing-list", "x_transferred"], "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"}]}]}}

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{"configurations": [{"nodes": [{"cpeMatch": [{"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*", "matchCriteriaId": "D59B7180-350C-4CB2-82F6-DE65E13AEED9", "versionEndIncluding": "5.0.41", "versionStartIncluding": "5.0.0", "vulnerable": true}, {"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*", "matchCriteriaId": "0EF80E5E-ED59-4BEE-9EBF-34485DCABED1", "versionEndIncluding": "6.0.26", "versionStartIncluding": "6.0.0", "vulnerable": true}, {"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*", "matchCriteriaId": "57789F0A-B1F9-4E57-BA71-5558A285D1CA", "versionEndIncluding": "7.0.15", "versionStartIncluding": "7.0.0", "vulnerable": true}], "negate": false, "operator": "OR"}]}, {"nodes": [{"cpeMatch": [{"criteria": "cpe:2.3:a:opensuse:backports_sle:15.0:-:*:*:*:*:*:*", "matchCriteriaId": "D83DA865-E4A6-4FBF-AA1B-A969EBA6B2AD", "vulnerable": true}, {"criteria": "cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:*", "matchCriteriaId": "40513095-7E6E-46B3-B604-C926F1BA3568", "vulnerable": true}, {"criteria": "cpe:2.3:a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:*", "matchCriteriaId": "67E82302-4B77-44F3-97B1-24C18AC4A35D", "vulnerable": true}, {"criteria": "cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:*", "matchCriteriaId": "B620311B-34A3-48A6-82DF-6F078D7A4493", "vulnerable": true}, {"criteria": "cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:*", "matchCriteriaId": "B009C22E-30A4-4288-BCF6-C3E81DEAF45A", "vulnerable": true}], "negate": false, "operator": "OR"}]}, {"nodes": [{"cpeMatch": [{"criteria": "cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*", "matchCriteriaId": "C11E6FB0-C8C0-4527-9AA0-CB9B316F8F43", "vulnerable": true}], "negate": false, "operator": "OR"}]}], "descriptions": [{"lang": "en", "value": "Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions."}, {"lang": "es", "value": "Unos archivos generados por el paquete de soporte podr\u00edan contener informaci\u00f3n confidencial que podr\u00eda sin querer ser revelada. Este problema afecta a: ((OTRS)) Community Edition: versiones 5.0.41 y anteriores, versiones 6.0.26 y anteriores. OTRS: versiones 7.0.15 y anteriores."}], "id": "CVE-2020-1770", "lastModified": "2024-11-21T05:11:21.210", "metrics": {"cvssMetricV2": [{"acInsufInfo": false, "baseSeverity": "MEDIUM", "cvssData": {"accessComplexity": "LOW", "accessVector": "NETWORK", "authentication": "SINGLE", "availabilityImpact": "NONE", "baseScore": 4.0, "confidentialityImpact": "PARTIAL", "integrityImpact": "NONE", "vectorString": "AV:N/AC:L/Au:S/C:P/I:N/A:N", "version": "2.0"}, "exploitabilityScore": 8.0, "impactScore": 2.9, "obtainAllPrivilege": false, "obtainOtherPrivilege": false, "obtainUserPrivilege": false, "source": "nvd@nist.gov", "type": "Primary", "userInteractionRequired": false}], "cvssMetricV31": [{"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 2.4, "baseSeverity": "LOW", "confidentialityImpact": "LOW", "integrityImpact": "NONE", "privilegesRequired": "HIGH", "scope": "UNCHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:N/A:N", "version": "3.1"}, "exploitabilityScore": 0.9, "impactScore": 1.4, "source": "security@otrs.com", "type": "Secondary"}, {"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 4.3, "baseSeverity": "MEDIUM", "confidentialityImpact": "LOW", "integrityImpact": "NONE", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N", "version": "3.1"}, "exploitabilityScore": 2.8, "impactScore": 1.4, "source": "nvd@nist.gov", "type": "Primary"}]}, "published": "2020-03-27T13:15:15.253", "references": [{"source": "security@otrs.com", "tags": ["Mailing List", "Third Party Advisory"], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"}, {"source": "security@otrs.com", "tags": ["Mailing List", "Third Party Advisory"], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"}, {"source": "security@otrs.com", "tags": ["Mailing List", "Third Party Advisory"], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"}, {"source": "security@otrs.com", "tags": ["Mailing List", "Third Party Advisory"], "url": "https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html"}, {"source": "security@otrs.com", "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"}, {"source": "security@otrs.com", "tags": ["Vendor Advisory"], "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-07/"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Mailing List", "Third Party Advisory"], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Mailing List", "Third Party Advisory"], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Mailing List", "Third Party Advisory"], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Mailing List", "Third Party Advisory"], "url": "https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Vendor Advisory"], "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-07/"}], "sourceIdentifier": "security@otrs.com", "vulnStatus": "Modified", "weaknesses": [{"description": [{"lang": "en", "value": "CWE-201"}], "source": "security@otrs.com", "type": "Secondary"}, {"description": [{"lang": "en", "value": "CWE-200"}], "source": "nvd@nist.gov", "type": "Primary"}]}

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