When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.
Metrics
Affected Vendors & Products
Advisories
Source | ID | Title |
---|---|---|
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DLA-3551-1 | otrs2 security update |
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EUVD-2020-12602 | When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions. |
Fixes
Solution
Upgrade to OTRS 8.0.5, OTRS 7.0.19, ((OTRS)) Community Edition 6.0.29 Patch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/4514f95f747be368c3dc9a9452ff9aa66506648d
Workaround
No workaround given by the vendor.
References
History
No history.

Status: PUBLISHED
Assigner: OTRS
Published:
Updated: 2024-09-17T00:26:58.722Z
Reserved: 2019-11-29T00:00:00
Link: CVE-2020-1776

No data.

Status : Modified
Published: 2020-07-20T21:15:12.577
Modified: 2024-11-21T05:11:22.057
Link: CVE-2020-1776

No data.

No data.