Description
An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions.

This issue affects:

* OTRS 7.0.X

* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X

* ((OTRS)) Community Edition: 6.0.x

Products based on the ((OTRS)) Community Edition also very likely to be affected
Published: 2025-01-27
Score: 3.5 Low
EPSS: < 1% Very Low
KEV: No
Impact: n/a
Action: n/a
AI Analysis

No analysis available yet.

Remediation

Vendor Solution

Update to OTRS 2025.1.x. Please note that there will be no OTRS 7 patches

Tracking

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Advisories
Source ID Title
EUVD EUVD EUVD-2024-40288 An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
History

Wed, 12 Feb 2025 21:15:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}


Mon, 27 Jan 2025 06:15:00 +0000

Type Values Removed Values Added
Description An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
Title Improper check of permissions in Generic Interface
Weaknesses CWE-269
References
Metrics cvssV3_1

{'score': 3.5, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N'}


Subscriptions

No data.

cve-icon MITRE

Status: PUBLISHED

Assigner: OTRS

Published:

Updated: 2025-02-12T20:41:31.804Z

Reserved: 2024-08-13T13:38:47.973Z

Link: CVE-2024-43446

cve-icon Vulnrichment

Updated: 2025-02-12T20:36:35.059Z

cve-icon NVD

Status : Deferred

Published: 2025-01-27T06:15:24.033

Modified: 2026-04-15T00:35:42.020

Link: CVE-2024-43446

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.

Weaknesses