Description
The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the 6-digit OTP code.
Published: 2025-09-20
Score: 6.5 Medium
EPSS: < 1% Very Low
KEV: No
Impact: n/a
Action: n/a
AI Analysis

No analysis available yet.

Remediation

No remediation available yet.

Tracking

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Advisories
Source ID Title
EUVD EUVD EUVD-2025-30308 The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the 6-digit OTP code.
History

Mon, 22 Sep 2025 15:15:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}


Mon, 22 Sep 2025 10:15:00 +0000

Type Values Removed Values Added
First Time appeared Supportcandy
Supportcandy supportcandy
Wordpress
Wordpress wordpress
Vendors & Products Supportcandy
Supportcandy supportcandy
Wordpress
Wordpress wordpress

Sat, 20 Sep 2025 07:00:00 +0000

Type Values Removed Values Added
Description The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the 6-digit OTP code.
Title SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.7 - Authentication Bypass to Support Session Takeover
Weaknesses CWE-307
References
Metrics cvssV3_1

{'score': 6.5, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N'}


Subscriptions

Supportcandy Supportcandy
Wordpress Wordpress
cve-icon MITRE

Status: PUBLISHED

Assigner: Wordfence

Published:

Updated: 2026-04-08T16:43:37.459Z

Reserved: 2025-09-17T21:59:39.750Z

Link: CVE-2025-10658

cve-icon Vulnrichment

Updated: 2025-09-22T15:01:43.460Z

cve-icon NVD

Status : Awaiting Analysis

Published: 2025-09-20T07:15:35.607

Modified: 2025-09-22T21:23:01.543

Link: CVE-2025-10658

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

Updated: 2025-09-22T09:58:53Z

Weaknesses