CVE-2025-12169

ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.0 - Missing Authorization to Authenitcated (Subscriber+) to Scheduled Trigger Deletion

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Published Nov 21, 2025 CVSS 3.1 · 4.3 Medium EPSS < 1% KEV · Not listed

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option.

Analysis

Technical impact

The vulnerability exists in all ELEX WordPress HelpDesk & Customer Ticketing System versions up to and including 3.3.0. A missing capability check on the wp_ajax_eh_crm_settings_empty_scheduled_actions AJAX action allows any authenticated user with the Subscriber role or higher to invoke the endpoint and clear the scheduled triggers option. This results in the loss of scheduled operations and can disrupt the ticketing workflow. The weakness is an authorization flaw (CWE‑862).

Affected Systems

The affected product is the Elextensions ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress. All releases up to version 3.3.0 are vulnerable. Users running those versions on a WordPress installation should consider their system compromised if they have not applied a fix.

Risk and Exploitability

The CVSS score of 4.3 indicates a moderate impact. The EPSS score of less than 1 % suggests a low probability of exploitation in the wild, and the vulnerability is not currently listed in the CISA KEV catalog. However, the attack vector is internal and requires an authenticated user, meaning any user who can log in to the site with Subscriber or higher privileges can exploit the flaw by issuing the AJAX request to delete scheduled triggers.

Affected Products

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions

elextensions

ELEX WordPress HelpDesk & Customer Ticketing System

unaffected

Version	Status	Constraints
`0`	affected	≤ 3.3.0

Configuration 1 [-]

cpe:2.3:a:elula:wsdesk:*:*:*:*:free:wordpress:*:*

No data.

Vendor	Product	Versions
Elextensions	Elex Wordpress Plugin	—
Wordpress	Wordpress	—

Remediation

No solution or workaround provided in the CVE record.

OpenCVE Recommended Actions

Upgrade the ELEX WordPress HelpDesk & Customer Ticketing System plugin to the latest release that addresses the missing capability check.
If an immediate upgrade is not possible, restrict the wp_ajax_eh_crm_settings_empty_scheduled_actions action so that only administrators can use it, for example by adding a role check or removing the capability from lower‑privilege roles.
As a temporary workaround, block or remove the vulnerable AJAX endpoint with a firewall rule or by adding custom code that rejects the request from non‑administrator users.

Generated by OpenCVE AI on April 21, 2026 at 01:28 UTC.

Tracking

Advisories

No advisories available

Metrics

No CVSS v4.0

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Scope Unchanged

Confidentiality Impact None

Integrity Impact Low

Availability Impact None

User Interaction None

No CVSS v3.0

No CVSS v2

This CVE is not in the KEV list.

Exploit prediction score: < 1% (0.201% probability within 30 days)

Exploitation none

Automatable no

Technical Impact partial

References

Link	Providers
https://plugins.trac.wordpress.org/changeset/3391816
https://www.wordfence.com/threat-intel/vulnerabilities/id/ae2ac493-e6df-4083-8601-65635ad342b2?source=cve

History

Dec 3, 2025 6:30 PM First appearance in the feed. Affected versions updated. Affected vendors updated View changes

Type	Values Removed	Values Added
First Time appeared		Elula Elula wsdesk
CPEs		cpe:2.3:a:elula:wsdesk:::::free:wordpress::
Vendors & Products		Elula Elula wsdesk

Nov 24, 2025 9:15 AM First appearance in the feed. Affected vendors updated View changes

Type	Values Removed	Values Added
First Time appeared		Elextensions Elextensions elex Wordpress Plugin Wordpress Wordpress wordpress
Vendors & Products		Elextensions Elextensions elex Wordpress Plugin Wordpress Wordpress wordpress

Nov 21, 2025 3:15 PM Scoring metrics updated View changes

Type	Values Removed	Values Added
Metrics		ssvc `{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}`

Nov 21, 2025 5:45 AM Description updated. Title updated. Weaknesses updated. Added references. Scoring metrics updated View changes

Type	Values Removed	Values Added
Description		The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option.
Title		ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.0 - Missing Authorization to Authenitcated (Subscriber+) to Scheduled Trigger Deletion
Weaknesses		CWE-862
References		https://plugins.trac.wordpress.org/changeset/3391816 https://www.wordfence.com/threat-intel/vulnerabilities/id/ae2ac493-e6df-4083-8601-65635ad342b2?source=cve
Metrics		cvssV3_1 `{'score': 4.3, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N'}`