The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
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Affected Vendors & Products
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Fixes
Solution
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References
History
Tue, 02 Dec 2025 08:30:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| Description | The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data. | |
| Title | ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh_crm_edit_agent AJAX Action | |
| Weaknesses | CWE-269 | |
| References |
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| Metrics |
cvssV3_1
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Status: PUBLISHED
Assigner: Wordfence
Published:
Updated: 2025-12-02T08:24:53.698Z
Reserved: 2025-11-21T21:23:47.412Z
Link: CVE-2025-13534
No data.
Status : Received
Published: 2025-12-02T09:15:47.380
Modified: 2025-12-02T09:15:47.380
Link: CVE-2025-13534
No data.
OpenCVE Enrichment
No data.