The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
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History

Tue, 02 Dec 2025 08:30:00 +0000

Type Values Removed Values Added
Description The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
Title ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh_crm_edit_agent AJAX Action
Weaknesses CWE-269
References
Metrics cvssV3_1

{'score': 6.3, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L'}


cve-icon MITRE

Status: PUBLISHED

Assigner: Wordfence

Published:

Updated: 2025-12-02T08:24:53.698Z

Reserved: 2025-11-21T21:23:47.412Z

Link: CVE-2025-13534

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Received

Published: 2025-12-02T09:15:47.380

Modified: 2025-12-02T09:15:47.380

Link: CVE-2025-13534

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.