CVE-2025-22512

WordPress Help Scout Plugin <= 6.5.6 - Broken Access Control vulnerability

Published Jan 7, 2025 CVSS 3.1 · 4.3 Medium EPSS < 1% KEV · Not listed

Description

Missing Authorization vulnerability in BoldGrid Help Scout help-scout allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects Help Scout: from n/a through <= 6.5.6.

Analysis

Technical impact

A missing authorization flaw exists in the BoldGrid Help Scout WordPress plugin, versions up to and including 6.5.6, due to incorrectly configured access‑control security levels. The flaw allows attackers to invoke privileged functions without proper authentication, potentially enabling manipulation of the plugin’s internal state.

Affected Systems

The affected product is the BoldGrid Help Scout plugin for WordPress. All releases of the plugin up to and including version 6.5.6 are potentially affected, meaning any WordPress site that has installed these versions is at risk.

Risk and Exploitability

The CVSS score of 4.3 indicates moderate severity and the EPSS score of less than 1% suggests exploitation is currently rare. The vulnerability is not listed in the CISA KEV catalog. The likely attack vector is inferred to be through the plugin’s administrative endpoints or front‑end interfaces that lack proper role checks; exploitation would involve interacting with these interfaces without the required privilege checks.

Affected Products

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions

BoldGrid

Help Scout

unaffected

Version	Status	Constraints
`0`	affected	≤ 6.5.6

No data.

Vendor	Product	Versions
Wordpress	Wordpress	—

Remediation

No solution or workaround provided in the CVE record.

OpenCVE Recommended Actions

Update the Help Scout plugin to version 6.5.7 or later to correct the broken access control flaw.
If the plugin is not required, uninstall or fully disable it from the WordPress installation.
Review WordPress user accounts and remove any that have unnecessary administrative permissions that could allow access to the plugin’s configuration.
Configure role‑based restrictions to limit access to the plugin’s administrative pages to only the appropriate user roles.

Generated by OpenCVE AI on May 2, 2026 at 06:42 UTC.

Tracking

Advisories

Source	ID	Title
EUVD	EUVD-2025-2792	Missing Authorization vulnerability in Sprout Apps Help Scout allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects Help Scout: from n/a through 6.5.1.

Metrics

No CVSS v4.0

Attack Vector Network

Attack Complexity Low

Privileges Required None

Scope Unchanged

Confidentiality Impact None

Integrity Impact Low

Availability Impact None

User Interaction Required

No CVSS v3.0

No CVSS v2

This CVE is not in the KEV list.

Exploit prediction score: < 1% (0.400% probability within 30 days)

Exploitation none

Automatable no

Technical Impact partial

References

Link	Providers
https://patchstack.com/database/Wordpress/Plugin/help-scout/vulnerability/wordpress-help-scout-plugin-6-5-1-broken-access-control-vulnerability?_s_id=cve

History

Apr 23, 2026 3:00 PM Scoring metrics updated View changes

Type	Values Removed	Values Added
Metrics		cvssV3_1 `{'score': 4.3, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N'}`

Apr 1, 2026 11:45 PM Description updated. Title updated. References updated. Scoring metrics updated View changes

Type	Values Removed	Values Added
Description	Missing Authorization vulnerability in Sprout Apps Help Scout allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects Help Scout: from n/a through 6.5.1.	Missing Authorization vulnerability in BoldGrid Help Scout help-scout allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects Help Scout: from n/a through <= 6.5.6.
Title	WordPress Help Scout Plugin <= 6.5.1 - Broken Access Control vulnerability	WordPress Help Scout Plugin <= 6.5.6 - Broken Access Control vulnerability
References	https://patchstack.com/database/wordpress/plugin/help-scout/vulnerability/wordpress-help-scout-plugin-6-5-1-broken-access-control-vulnerability?_s_id=cve	https://patchstack.com/database/Wordpress/Plugin/help-scout/vulnerability/wordpress-help-scout-plugin-6-5-1-broken-access-control-vulnerability?_s_id=cve
Metrics	cvssV3_1 `{'score': 4.3, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N'}`

Jan 7, 2025 5:15 PM Scoring metrics updated View changes

Type	Values Removed	Values Added
Metrics		ssvc `{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}`

Jan 7, 2025 3:30 PM Description updated. Title updated. Weaknesses updated. Added references. Scoring metrics updated View changes

Type	Values Removed	Values Added
Description		Missing Authorization vulnerability in Sprout Apps Help Scout allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects Help Scout: from n/a through 6.5.1.
Title		WordPress Help Scout Plugin <= 6.5.1 - Broken Access Control vulnerability
Weaknesses		CWE-862
References		https://patchstack.com/database/wordpress/plugin/help-scout/vulnerability/wordpress-help-scout-plugin-6-5-1-broken-access-control-vulnerability?_s_id=cve
Metrics		cvssV3_1 `{'score': 4.3, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N'}`