CVE-2025-22762

WordPress Octrace Support Pro plugin <= 1.2.7 - Cross Site Scripting (XSS) vulnerability

Published Jan 15, 2025 CVSS 3.1 · 5.9 Medium EPSS < 1% KEV · Not listed

Description

Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') vulnerability in Octrace WordPress HelpDesk & Support Ticket System Plugin – Octrace Support octrace-support allows Stored XSS.This issue affects WordPress HelpDesk & Support Ticket System Plugin – Octrace Support: from n/a through <= 1.2.7.

Analysis

Technical impact

The Octrace Support plugin contains a stored cross‑site scripting flaw where user input is not properly neutralized before rendering. An attacker can submit malicious content that is stored and later presented to other visitors, causing arbitrary JavaScript execution in the browsers of those users.

Affected Systems

The Octrace WordPress HelpDesk & Support Ticket System Plugin – Octrace Support, all releases up to and including version 1.2.7.

Risk and Exploitability

The CVSS score of 5.9 indicates moderate severity. The EPSS score of less than 1 % shows a very low probability of exploitation at this time, and the vulnerability is not listed in the CISA KEV catalog. The attack requires submission of malicious input that will be stored and later displayed to other users; it is a stored XSS flaw. Based on the description, it is inferred that the flaw can be triggered via the plugin’s ticket or content submission interfaces.

Affected Products

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions

Octrace

WordPress HelpDesk & Support Ticket System Plugin – Octrace Support

unaffected

Version	Status	Constraints
`0`	affected	≤ 1.2.7

No data.

No data available yet.

Remediation

No solution or workaround provided in the CVE record.

OpenCVE Recommended Actions

Update Octrace Support plugin to a version that contains the fix, such as 1.2.8 or later.
If an update cannot be applied immediately, temporarily disable the plugin to prevent the vulnerability from being exploitable.
Apply additional input sanitization or a web application firewall to mitigate the risk of XSS attacks until a patch is applied.

Generated by OpenCVE AI on May 2, 2026 at 06:28 UTC.

Tracking

Advisories

Source	ID	Title
EUVD	EUVD-2025-2976	Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') vulnerability in Octrace Studio WordPress HelpDesk & Support Ticket System Plugin – Octrace Support allows Stored XSS.This issue affects WordPress HelpDesk & Support Ticket System Plugin – Octrace Support: from n/a through 1.2.7.

Metrics

No CVSS v4.0

Attack Vector Network

Attack Complexity Low

Privileges Required High

Scope Changed

Confidentiality Impact Low

Integrity Impact Low

Availability Impact Low

User Interaction Required

No CVSS v3.0

No CVSS v2

This CVE is not in the KEV list.

Exploit prediction score: < 1% (0.242% probability within 30 days)

Exploitation none

Automatable no

Technical Impact partial

References

Link	Providers
https://patchstack.com/database/Wordpress/Plugin/octrace-support/vulnerability/wordpress-octrace-support-pro-plugin-1-2-7-cross-site-scripting-xss-vulnerability?_s_id=cve

History

Apr 23, 2026 3:00 PM Scoring metrics updated View changes

Type	Values Removed	Values Added
Metrics		cvssV3_1 `{'score': 5.9, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:L'}`

Apr 1, 2026 11:45 PM Description updated. References updated. Scoring metrics updated View changes

Type	Values Removed	Values Added
Description	Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') vulnerability in Octrace Studio WordPress HelpDesk & Support Ticket System Plugin – Octrace Support allows Stored XSS.This issue affects WordPress HelpDesk & Support Ticket System Plugin – Octrace Support: from n/a through 1.2.7.	Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') vulnerability in Octrace WordPress HelpDesk & Support Ticket System Plugin – Octrace Support octrace-support allows Stored XSS.This issue affects WordPress HelpDesk & Support Ticket System Plugin – Octrace Support: from n/a through <= 1.2.7.
References	https://patchstack.com/database/wordpress/plugin/octrace-support/vulnerability/wordpress-octrace-support-pro-plugin-1-2-7-cross-site-scripting-xss-vulnerability?_s_id=cve	https://patchstack.com/database/Wordpress/Plugin/octrace-support/vulnerability/wordpress-octrace-support-pro-plugin-1-2-7-cross-site-scripting-xss-vulnerability?_s_id=cve
Metrics	cvssV3_1 `{'score': 5.9, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:L'}`

Jan 15, 2025 7:15 PM Scoring metrics updated View changes

Type	Values Removed	Values Added
Metrics		ssvc `{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}`

Jan 15, 2025 3:30 PM Description updated. Title updated. Weaknesses updated. Added references. Scoring metrics updated View changes

Type	Values Removed	Values Added
Description		Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') vulnerability in Octrace Studio WordPress HelpDesk & Support Ticket System Plugin – Octrace Support allows Stored XSS.This issue affects WordPress HelpDesk & Support Ticket System Plugin – Octrace Support: from n/a through 1.2.7.
Title		WordPress Octrace Support Pro plugin <= 1.2.7 - Cross Site Scripting (XSS) vulnerability
Weaknesses		CWE-79
References		https://patchstack.com/database/wordpress/plugin/octrace-support/vulnerability/wordpress-octrace-support-pro-plugin-1-2-7-cross-site-scripting-xss-vulnerability?_s_id=cve
Metrics		cvssV3_1 `{'score': 5.9, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:L'}`