Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.

Metrics

Attack Vector Network

Attack Complexity Low

Privileges Required None

Attack Requirements None

User Interaction None

Vulnerable System Confidentiality Impact High

Vulnerable System Integrity Impact None

Vulnerable System Availability Impact None

Subsequent System Confidentiality Impact None

Subsequent System Integrity Impact None

Subsequent System Availability Impact None

Attack Vector Network

Attack Complexity Low

Privileges Required None

Scope Unchanged

Confidentiality Impact High

Integrity Impact None

Availability Impact None

User Interaction None

No CVSS v3.0

No CVSS v2

This CVE is not in the KEV list.

The EPSS score is 0.00148.

Exploitation none

Automatable yes

Technical Impact partial

Affected Vendors & Products

Vendors Products
Sytel
  • Softdial Contact Center

Configuration 1 [-]

cpe:2.3:a:sytel:softdial_contact_center:-:*:*:*:*:*:*:*

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Advisories
Source ID Title
EUVD EUVD EUVD-2025-7569 Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.
Fixes

Solution

No solution given by the vendor.

Workaround

No workaround given by the vendor.

References
Link Providers
https://www.incibe.es/en/incibe-cert/notices/aviso/multiple-vulnerabilities-softdial-contact-center cve-icon cve-icon
History

Tue, 21 Oct 2025 15:00:00 +0000

Type Values Removed Values Added
First Time appeared Sytel
Sytel softdial Contact Center
CPEs cpe:2.3:a:sytel:softdial_contact_center:-:*:*:*:*:*:*:*
Vendors & Products Sytel
Sytel softdial Contact Center
Metrics cvssV3_1

{'score': 7.5, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N'}

Tue, 18 Mar 2025 13:15:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}

Tue, 18 Mar 2025 11:30:00 +0000

Type Values Removed Values Added
Description Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.
Title Path Traversal vulnerability in Softdial Contact Center
Weaknesses CWE-22
References
Metrics cvssV4_0

{'score': 8.7, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N'}
cve-icon MITRE

Status: PUBLISHED

Assigner: INCIBE

Published:

Updated: 2025-03-18T13:08:11.898Z

Reserved: 2025-03-18T09:23:42.920Z

Link: CVE-2025-2493

cve-icon Vulnrichment

Updated: 2025-03-18T13:08:06.924Z

cve-icon NVD

Status : Analyzed

Published: 2025-03-18T12:15:15.950

Modified: 2025-10-21T14:48:52.827

Link: CVE-2025-2493

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.