Stored Cross-Site Scripting (XSS) in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to upload XML files to the server with JavaScript code injected via the ‘/softdial/scheduler/save.php’ resource. The injected code will execute when the uploaded file is loaded via the ‘/softdial/scheduler/load.php’ resource and can redirect the victim to malicious sites or steal their login information to spoof their identity.

Metrics

Attack Vector Network

Attack Complexity Low

Privileges Required None

Attack Requirements None

User Interaction Passive

Vulnerable System Confidentiality Impact None

Vulnerable System Integrity Impact None

Vulnerable System Availability Impact None

Subsequent System Confidentiality Impact Low

Subsequent System Integrity Impact Low

Subsequent System Availability Impact None

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Scope Changed

Confidentiality Impact Low

Integrity Impact Low

Availability Impact None

User Interaction Required

No CVSS v3.0

No CVSS v2

This CVE is not in the KEV list.

The EPSS score is 0.00138.

Exploitation none

Automatable yes

Technical Impact partial

Affected Vendors & Products

Vendors Products
Sytel
  • Softdial Contact Center

Configuration 1 [-]

cpe:2.3:a:sytel:softdial_contact_center:-:*:*:*:*:*:*:*

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Advisories
Source ID Title
EUVD EUVD EUVD-2025-7571 Stored Cross-Site Scripting (XSS) in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to upload XML files to the server with JavaScript code injected via the ‘/softdial/scheduler/save.php’ resource. The injected code will execute when the uploaded file is loaded via the ‘/softdial/scheduler/load.php’ resource and can redirect the victim to malicious sites or steal their login information to spoof their identity.
Fixes

Solution

No solution given by the vendor.

Workaround

No workaround given by the vendor.

References
Link Providers
https://www.incibe.es/en/incibe-cert/notices/aviso/multiple-vulnerabilities-softdial-contact-center cve-icon cve-icon
History

Tue, 21 Oct 2025 15:00:00 +0000

Type Values Removed Values Added
First Time appeared Sytel
Sytel softdial Contact Center
CPEs cpe:2.3:a:sytel:softdial_contact_center:-:*:*:*:*:*:*:*
Vendors & Products Sytel
Sytel softdial Contact Center
Metrics cvssV3_1

{'score': 5.4, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N'}

Tue, 18 Mar 2025 13:15:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}

Tue, 18 Mar 2025 11:30:00 +0000

Type Values Removed Values Added
Description Stored Cross-Site Scripting (XSS) in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to upload XML files to the server with JavaScript code injected via the ‘/softdial/scheduler/save.php’ resource. The injected code will execute when the uploaded file is loaded via the ‘/softdial/scheduler/load.php’ resource and can redirect the victim to malicious sites or steal their login information to spoof their identity.
Title Stored Cross-Site Scripting (XSS) vulnerability in Softdial Contact Center
Weaknesses CWE-79
References
Metrics cvssV4_0

{'score': 5.3, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N'}
cve-icon MITRE

Status: PUBLISHED

Assigner: INCIBE

Published:

Updated: 2025-03-18T13:00:38.233Z

Reserved: 2025-03-18T09:23:44.816Z

Link: CVE-2025-2495

cve-icon Vulnrichment

Updated: 2025-03-18T13:00:33.656Z

cve-icon NVD

Status : Analyzed

Published: 2025-03-18T12:15:16.227

Modified: 2025-10-21T14:48:25.627

Link: CVE-2025-2495

cve-icon Redhat

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cve-icon OpenCVE Enrichment

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