Description
Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') vulnerability in JoomSky JS Help Desk js-support-ticket allows Path Traversal.This issue affects JS Help Desk: from n/a through <= 2.9.2.
Published: 2025-04-01
Score: 8.6 High
EPSS: < 1% Very Low
KEV: No
Impact: n/a
Action: n/a
AI Analysis

Impact

The flaw is an improper limitation of a pathname to a restricted directory, enabling path traversal that can be abused to delete arbitrary files on the affected server. This allows a malicious actor to remove application data, configuration files, or even core WordPress files, thereby disrupting service and potentially paving the way for further compromise.

Affected Systems

JoomSky’s JS Help Desk plugin for WordPress, across all versions up through 2.9.2.

Risk and Exploitability

The CVSS score of 8.6 indicates high severity, while the EPSS score of less than 1% reflects a low current exploitation probability, and the vulnerability is not listed in CISA KEV. The likely attack vector is via crafted HTTP requests to the plugin’s administrative interface, as inferred from the description of a path traversal flaw. Successful exploitation would grant deletion rights to arbitrary files within the web root, endangering confidentiality, integrity, and availability of the site.

Generated by OpenCVE AI on May 1, 2026 at 12:01 UTC.

Remediation

No vendor fix or workaround currently provided.

OpenCVE Recommended Actions

  • Upgrade the JS Help Desk plugin to a version newer than 2.9.2, which addresses the path traversal flaw.
  • Restrict administrative access to the plugin by enabling two‑factor authentication or limiting access to a trusted network.
  • Enforce strict file permissions on the WordPress web root so that the web server user cannot delete arbitrary files, following the principle of least privilege.

Generated by OpenCVE AI on May 1, 2026 at 12:01 UTC.

Tracking

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Advisories
Source ID Title
EUVD EUVD EUVD-2025-9075 Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') vulnerability in JoomSky JS Help Desk allows Path Traversal. This issue affects JS Help Desk: from n/a through 2.9.2.
History

Thu, 23 Apr 2026 15:00:00 +0000

Type Values Removed Values Added
Metrics cvssV3_1

{'score': 9.1, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:H/A:H'}

cvssV3_1

{'score': 8.6, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:N/A:H'}


Wed, 01 Apr 2026 23:45:00 +0000

Type Values Removed Values Added
Description Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') vulnerability in JoomSky JS Help Desk allows Path Traversal. This issue affects JS Help Desk: from n/a through 2.9.2. Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') vulnerability in JoomSky JS Help Desk js-support-ticket allows Path Traversal.This issue affects JS Help Desk: from n/a through <= 2.9.2.
References
Metrics cvssV3_1

{'score': 8.6, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:N/A:H'}

cvssV3_1

{'score': 9.1, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:H/A:H'}


Fri, 23 Jan 2026 20:15:00 +0000

Type Values Removed Values Added
First Time appeared Joomsky
Joomsky js Help Desk
CPEs cpe:2.3:a:joomsky:js_help_desk:*:*:*:*:*:wordpress:*:*
Vendors & Products Joomsky
Joomsky js Help Desk

Tue, 01 Apr 2025 16:15:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}


Tue, 01 Apr 2025 05:45:00 +0000

Type Values Removed Values Added
Description Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') vulnerability in JoomSky JS Help Desk allows Path Traversal. This issue affects JS Help Desk: from n/a through 2.9.2.
Title WordPress JS Help Desk plugin <= 2.9.2 - Arbitrary File Deletion vulnerability
Weaknesses CWE-22
References
Metrics cvssV3_1

{'score': 8.6, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:N/A:H'}


Subscriptions

Joomsky Js Help Desk
cve-icon MITRE

Status: PUBLISHED

Assigner: Patchstack

Published:

Updated: 2026-04-28T16:11:59.407Z

Reserved: 2025-03-26T09:21:15.799Z

Link: CVE-2025-30878

cve-icon Vulnrichment

Updated: 2025-04-01T15:53:06.180Z

cve-icon NVD

Status : Modified

Published: 2025-04-01T06:15:53.727

Modified: 2026-04-23T15:27:14.890

Link: CVE-2025-30878

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

Updated: 2026-05-01T12:15:17Z

Weaknesses