Description
The ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Knowledge Base plugin for WordPress is vulnerable to unauthorized cache deletion due to a missing capability check on the 'thrivedesk_clear_cache' AJAX action in all versions up to, and including, 2.1.7. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the plugin's cache.
Published: 2026-07-11
Score: 4.3 Medium
EPSS: < 1% Very Low
KEV: No
Impact: n/a
Action: n/a
AI Analysis

Impact

The ThriveDesk WordPress plugin exposes an AJAX action that clears its internal cache without performing a capability check. An authenticated user who has at least Subscriber‑level permissions can invoke this action, forcing the plugin to rebuild its cached data and producing a temporary loss of functionality. The flaw does not grant code execution or broader privilege escalation and is classified as an improper authorization problem (CWE‑862).

Affected Systems

All installations of the ThriveDesk WordPress plugin at version 2.1.7 or earlier are affected. The issue is present regardless of the site’s theme or other plugins, and no fix is documented in later releases according to the CVE data.

Risk and Exploitability

The CVSS score of 4.3 places the vulnerability in the moderate severity range. With an EPSS score of less than 1 % the likelihood of exploitation in the wild is very low, and it is not listed in the CISA KEV catalog. An attacker only needs a valid WordPress account with Subscriber‑level privileges—common on many sites—to call the AJAX endpoint and delete the cache, causing brief service disruption for the plugin’s features. Overall, the risk remains low to moderate.

Generated by OpenCVE AI on July 29, 2026 at 09:21 UTC.

Remediation

No vendor fix or workaround currently provided.

OpenCVE Recommended Actions

  • Upgrade the ThriveDesk plugin to the newest available version, which should include the missing capability check for the cache‑clear action.
  • If an immediate upgrade is not feasible, manually edit the helper.php file to add a capability validation such as current_user_can('edit_posts') or a nonce check before executing the cache deletion logic.
  • Modify the Subscriber role so that it does not possess the capability required to trigger the cache‑clear action, for example by removing ‘edit_posts’ or using a role‑management plugin to restrict that privilege.

Generated by OpenCVE AI on July 29, 2026 at 09:21 UTC.

Tracking

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Advisories

No advisories yet.

History

Mon, 13 Jul 2026 15:30:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}


Mon, 13 Jul 2026 15:00:00 +0000

Type Values Removed Values Added
First Time appeared Thrivedesk
Thrivedesk agentic Help Desk Plugin For Wordpress – Live Chat, Ai Chatbot & Ticketing – Thrivedesk
Wordpress
Wordpress wordpress
Vendors & Products Thrivedesk
Thrivedesk agentic Help Desk Plugin For Wordpress – Live Chat, Ai Chatbot & Ticketing – Thrivedesk
Wordpress
Wordpress wordpress

Sat, 11 Jul 2026 04:45:00 +0000

Type Values Removed Values Added
Description The ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Knowledge Base plugin for WordPress is vulnerable to unauthorized cache deletion due to a missing capability check on the 'thrivedesk_clear_cache' AJAX action in all versions up to, and including, 2.1.7. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the plugin's cache.
Title ThriveDesk <= 2.1.7 - Missing Authorization to Authenticated (Subscriber+) Cache Deletion
Weaknesses CWE-862
References
Metrics cvssV3_1

{'score': 4.3, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N'}


Subscriptions

Thrivedesk Agentic Help Desk Plugin For Wordpress – Live Chat, Ai Chatbot & Ticketing – Thrivedesk
Wordpress Wordpress
cve-icon MITRE

Status: PUBLISHED

Assigner: Wordfence

Published:

Updated: 2026-07-13T14:18:51.341Z

Reserved: 2026-02-03T14:48:59.230Z

Link: CVE-2026-1832

cve-icon Vulnrichment

Updated: 2026-07-13T14:18:46.678Z

cve-icon NVD

No data.

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

Updated: 2026-07-29T09:30:18Z

Weaknesses