Description
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can inject arbitrary HTML into outgoing emails generated by FreeScout by sending an email with a crafted From display name. The name is stored in the database without sanitization and rendered unescaped into outgoing reply emails via the `{%customer.fullName%}` signature variable. This allows embedding phishing links, tracking pixels, and spoofed content inside legitimate support emails sent from the organization's address. Version 1.8.213 fixes the issue.
Published: 2026-04-21
Score: 5.8 Medium
EPSS: n/a
KEV: No
Impact: n/a
Action: n/a
AI Analysis

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Remediation

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History

Tue, 21 Apr 2026 16:30:00 +0000

Type Values Removed Values Added
Description FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can inject arbitrary HTML into outgoing emails generated by FreeScout by sending an email with a crafted From display name. The name is stored in the database without sanitization and rendered unescaped into outgoing reply emails via the `{%customer.fullName%}` signature variable. This allows embedding phishing links, tracking pixels, and spoofed content inside legitimate support emails sent from the organization's address. Version 1.8.213 fixes the issue.
Title FreeScout has HTML Injection in Outgoing Emails via Unsanitized Customer Name in Signature Variables
Weaknesses CWE-116
References
Metrics cvssV3_1

{'score': 5.8, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:L/A:N'}


Subscriptions

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cve-icon MITRE

Status: PUBLISHED

Assigner: GitHub_M

Published:

Updated: 2026-04-21T16:06:39.878Z

Reserved: 2026-04-14T13:24:29.474Z

Link: CVE-2026-40567

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Received

Published: 2026-04-21T17:16:55.153

Modified: 2026-04-21T17:16:55.153

Link: CVE-2026-40567

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.

Weaknesses