Description
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.219, the open tracking endpoint `GET /thread/read/{conversation_id}/{thread_id}` allows unauthenticated attackers to enumerate valid conversation and thread IDs, and modify thread state (`opened_at` timestamp) without any authentication. Version 1.8.219 patches the issue.
Published: 2026-07-20
Score: 6.5 Medium
EPSS: n/a
KEV: No
Impact: n/a
Action: n/a
AI Analysis

No analysis available yet.

Remediation

No remediation available yet.

Tracking

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Advisories

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History

Tue, 21 Jul 2026 00:00:00 +0000

Type Values Removed Values Added
First Time appeared Freescout Helpdesk
Freescout Helpdesk freescout
Vendors & Products Freescout Helpdesk
Freescout Helpdesk freescout

Mon, 20 Jul 2026 22:30:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'poc', 'Technical Impact': 'partial'}, 'version': '2.0.3'}


Mon, 20 Jul 2026 18:00:00 +0000

Type Values Removed Values Added
Description FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.219, the open tracking endpoint `GET /thread/read/{conversation_id}/{thread_id}` allows unauthenticated attackers to enumerate valid conversation and thread IDs, and modify thread state (`opened_at` timestamp) without any authentication. Version 1.8.219 patches the issue.
Title FreeScout Vulnerable to Unauthenticated Thread Read-Status Manipulation and Conversation Enumeration via Open Tracking Endpoint
Weaknesses CWE-639
CWE-862
References
Metrics cvssV3_1

{'score': 6.5, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N'}


Subscriptions

Freescout Helpdesk Freescout
cve-icon MITRE

Status: PUBLISHED

Assigner: GitHub_M

Published:

Updated: 2026-07-20T21:42:07.963Z

Reserved: 2026-05-11T20:14:43.201Z

Link: CVE-2026-45295

cve-icon Vulnrichment

Updated: 2026-07-20T21:41:56.023Z

cve-icon NVD

No data.

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

Updated: 2026-07-20T23:45:04Z

Weaknesses
  • CWE-639

    Authorization Bypass Through User-Controlled Key

  • CWE-862

    Missing Authorization