Description
Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, a customer who can view a ticket cannot see internal ticket articles through the article listing API. However, the same customer can directly request an attachment belonging to an internal article via the attachment download endpoint, bypassing article-level authorization. This results in an inconsistency: The article listing hides internal articles from customers. The attachment download only checks the parent ticket, not the article, so the same customer can download the attachment directly. This issue is fixed in version 7.0.2.
No analysis available yet.
Remediation
No remediation available yet.
Tracking
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Advisories
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References
History
Fri, 25 Sep 2026 17:00:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| Description | Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, a customer who can view a ticket cannot see internal ticket articles through the article listing API. However, the same customer can directly request an attachment belonging to an internal article via the attachment download endpoint, bypassing article-level authorization. This results in an inconsistency: The article listing hides internal articles from customers. The attachment download only checks the parent ticket, not the article, so the same customer can download the attachment directly. This issue is fixed in version 7.0.2. | |
| Title | Zammad: Missing authorization on ticket attachment download | |
| Weaknesses | CWE-863 | |
| References |
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| Metrics |
cvssV4_0
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Subscriptions
No data.
Status: PUBLISHED
Assigner: GitHub_M
Published:
Updated: 2026-09-25T17:44:24.357Z
Reserved: 2026-06-22T19:17:28.958Z
Link: CVE-2026-56723
No data.
Status : Received
Published: 2026-09-25T17:17:09.263
Modified: 2026-09-25T18:17:26.083
Link: CVE-2026-56723
No data.
OpenCVE Enrichment
No data.
Weaknesses
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CWE-863
Incorrect Authorization